Product Owner - Call Centre at Unifi Group

Responsibilities 

• Understand the software product’s value proposition within the business and market.
• Define and communicate the product vision, strategy, and roadmap, ensuring alignment with business goals.
• Collaborate with stakeholders to gather, prioritise, and document product requirements, ensuring clarity for the development team.
• Lead the entire product development lifecycle, from ideation to launch, ensuring the timely delivery of high-quality solutions.
• Work across teams to promote user adoption and ensure alignment of goals and dependencies for successful product delivery.
• Define and monitor key performance indicators (KPIs) to measure product success and adoption.
• Analyse product trends and usage to refine the roadmap, address pain points, and meet evolving user needs.
• Drive continuous improvement, prioritising and delivering product changes while making informed decisions on trade-offs.
• Perform root cause analysis on issues and lead solutions to resolve them.
• Act as the primary point of contact for all product-related matters, providing clear communication to stakeholders.
• Stay informed about market trends and competitor products.

Requirements 

• Bachelor's degree in IT, Engineering, or a related field.
• At least 5 years of experience in a software product-focused role, preferably within financial services.
• Strong experience with product requirement documentation, stakeholder management, UX, and full product ownership.
• Minimum 3 years of hands-on SQL experience.
• Proven success in delivering and managing complex products.
• Ability to translate business requirements into technical specifications.
• Meticulous attention to detail with a strong focus on order, quality, and accuracy.
• Excellent communication, negotiation, and stakeholder management skills.
• Passion for developing products that solve real user problems and create significant value.
• Enthusiasm for Africa and the challenges of working in a developing world context.
• Willingness to travel across Africa.