Fresh Jobs at Sandvik

The Role

• Responsible for working closely with the Southern Africa sales & service teams to promote crushing products and champion the driving of the Crushing Solutions equipment and aftermarket parts and support sales whilst providing support and technical assistance & services to our customers for our Crushing installed base across Southern Africa.

Key Responsibilities

• Customer training and efficient technical services support pertaining to all Sandvik Crushing products supplied to customers within Southern Africa.
• Work closely with the Customers’ Installation and Erection Teams on activities during installation and commissioning of any Sandvik Crushing equipment when required.
• Guide and assist Customers’ Maintenance Teams with fault diagnosis work on Sandvik Crushing equipment.
• Work with Customers’ Maintenance Teams perform repair and fault finding using hydraulic and electric schematics.
• Cooperate closely with the sales team or directly with the customer to promote crushing equipment and aftermarket sales and identify replacement equipment opportunities and aftermarket growth opportunities.
• Provide relevant feedback through equipment condition, performance and process audits, to enable maintenance planning improvements in terms of efficiency and equipment integrity.
• Identifies current and future/potential customer service requirements by establishing personal rapport with them and other persons in a position to understand service requirements. Provides product service, or equipment technical and engineering information by answering questions and requests.
• Contributes to team effort by accomplishing related results as needed.
• Works towards achieving set KPI’s, for both the Customers and Sandvik.
• Ensure all work assigned to the team, related to Crushing, is carried out in accordance to set budgets and timeframes.
• Providing relevant information to Crushing installed base in Southern Africa to the relevant team, managing installed base and to ensure accurate installed base information is maintained in the database.
• Accept and perform tasks delegated by the Rock Processing Sales Area Management as deemed necessary.
• Support customers and sales area in other Territories (CAFR & WAFR) as required on a case by case or project.
• Ensure all Sandvik policies and procedures especially the health, safety and environmental policies are adhered to.

Interactions:

Internal:

• Sales & Service Teams
• Aftermarket
• Divisional Product lines and other backline functions
• BLMs
• Finance/Business Control
• Commercial & Legal

External:

• Customers

Key result areas

KPI’s:

• Customer visits
• Crushing Aftermarket Growth
• Customer retention
• Responsiveness (Customer and Field service Queries)
• Performance & reliability of equipment - Number of identified optimization initiatives for customers by the team.​

Profile Required

• Degree or diploma in Mechanical Engineering or good trade relevant background with relevant equipment technical and managerial experience.
• Have at least 5 years’ experience in a similar role in the Mining Industry with Crushing experience
• Acquired knowledge in Crushing and Screening operations in both surface and underground.
• Strong business sense and EHS focus.
• Strong written and verbal communication, interpersonal and people management skills are essential.
• Proficiency in the use of spreadsheets and other MS office applications.
• Ability to work as a member of a multidisciplinary and provide guidance to members of the team.

Competencies

• Good understanding of the importance of customer services
• Follow through ability, results orientated and ability to function with tight deadlines.
• Ability to work in a matrix organization environment.
• Listening and logic interpretation
• Excellent communication and interpersonal skills with the ability to build rapport and establish relationships with customers and internal stakeholders.
• Must be flexible and self-reliant,
• Excellent time management
• Commercial understanding
• Ability to function independently with minimal supervision as well as collaborate effectively as part of a team.
• Highly organized with strong attention to detail and the ability to manage multiple tasks and priorities simultaneously.
• High proficiency in MS Office

Other requirements

• Have a valid passport, and willing and able to travel, without restrictions, within the Southern African Territory at relatively short notice, and as per customers’ or Sandvik’s requests/requirements.
• There might be a need to assist other territories within Africa and therefore willingness to travel to other countries beyond Southern Africa.

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The Role:

• To create and maintain a vital link between the customer and Sandvik Mining and Rock Solutions at Strategic decision-making level. Responsible to build and maintain good customer relationships. Responsible for the profit and loss.

Main Responsibilities

• Lead workshop business growth
• Develop the workshop team in the areas of control to meet and exceed customer satisfaction
• Implement quality control process and standards
• Develop and/or implement a workshop strategy
• Develop and manage budgets, striving for a cost-effective operations without compromising safety or quality
• Identifying, analyzing, and driving resolution of customer issues (warranty and non-warranty) with account management
• Manage rebuilds and repairs operations to meet the contract target costs
• Executing workshop activity to cost, utilization, quality and cycle time targets
• Collaborate internally with key stakeholders
• Manage a team of workshop managers
• Collaborate with customers to understand their needs and expectations
• Provide timely updates on rebuild/repairs progress and communicate any deviations from scope

Effective Operations Management

• Oversee day-to-day workshop operations, ensuring efficient workflow and resource allocation
• Schedule and prioritize repair and rebuild projects to meet targets
• Maintain a well-organized, clean and safe working environment
• Implement and enforce EHS best practices
• Ensure equipment performance meets or exceeds contractual obligations
• Set up and manage workshop operations to meet KPIs
• Develop a workshop operations strategy in conjunction with key stakeholders
• Responsible for evaluating competitor activities and conducting relevant market research that enables the workshop to maintain market competitiveness.
• Responsible to drive localization

Cost Effectiveness

• Budget Accuracy
• Budget & order intake and rebuild/repair forecast
• Reduction on cost
• Rebuild/Repair Profit
• A&S Target
• Operating results
• Overtime Invoiced
• Labour turnover

SHEQ Competence Components

• Application and compliance of relevant ISO Standards
• Legal and SHEQ Compliance
• Implementation of relevant SHEQ targets and objectives

Human Resources Competence

• Personal Growth
• Relationship Management
• HR Management
• Employee Relations
• Coaching
• Emotional Intelligence
• Conflict Management
• Communication
• Teamwork
• Delivery Focus
• Talent Management
• Performance Management
• Problem Solving
• Strategy Implementation
• Code of Conduct Behaviors
• Sandvik Leadership Model behavior’s

Qualification

• National Diploma or Degree in Mining/ Electrical/Mechanical Engineering or Business qualification
• Masters in Business Administration (MBA) (advantageous)
• Proven experience in workshop management within the mining industry
• Strong leadership skills
• Ability to analyse data, make data driven decisions and manage budgets effectively
• Computer literacy (including relevant programs)
• Knowledge of Sandvik Databases (desirable)
• Equipment manufacturing experience (desirable)

Experience

• Experience in senior Management position (+5 years)
• Experience in operational management (+5 years)
• Experience in workshop management (+7 years)
• English proficiency
• Experience in mining applications underground mining (Specifically board and pillar applications)

Other Requirements

• Physical & Medical ability to function in an underground coal environment
• May be required to travel
• Valid drivers license

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Main Responsibilities:

• Gather, compile, and verify information and enter it accurately into documents such as reports, presentations, or forms; and office systems such as databases or spreadsheets.
• Set up and open jobs in the system, providing all relevant details and requirements to initiate the workflow in an accurate manner.
• Place supplier orders for machines and replenishment of office consumables.
• Code and sort documents so they can be accurately processed or filed.
• Make standard calculations to accurately compile and report statistics.
• Respond to, or redirect, routine inquiries from external or internal sources about the organization, its activities, or processes so inquiries are answered promptly and accurately.
• Communicate with internal/ external sources regarding deliveries, stocks, pricing, invoices and ensuring day to day office activities run smoothly.
• Perform other routine administrative activities according to the organization's established procedures.

Your Profile:

• Grade 12/equivalent qualification
• Minimum 2 years’ experience in admin, planning and purchasing.
• Excellent MS Office skills (including Advanced Excel)
• Knowledge of Aurora & Basware will be advantageous.
• Excellent verbal and written communication.
• Computer literacy
• Proven experience in cost reconciliation and invoicing.

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The Role

• Administers and operates the organization's warehouse, including processing, packaging, storage of supplies, materials and equipment and delivery of materials and equipment underground to the mine operators.

Key Responsibilities

• Account for all materials and supplies in the store facilities.
• Audit goods received into warehouse.
• Receive, store and issue materials, and perform related reporting in accordance with established procedures.
• Conduct cycle counts and full stock takes
• Conduct stock control, issuing and analysis of rock tool material and equipment as per established standards
• Ensure the effectiveness of operating procedures, space utilization, maintenance and protection of facilities and equipment.
• Comply with all aspects of the Sandvik EHS policy and any reasonable instruction, procedures or systems of work which are given in the interest of providing safe workplaces and eliminating environmental harm

Profile Required

• Matric (Grade 12) or equivalent qualification.
• Certificate in Logistics or Supply Chain (would be an advantage)
• Minimum of 2 years’ experience in a similar position in a Warehousing/Distribution/Supply Chain/Mining environment
• Intermediate MS Excel experience
• Proven ability to work efficiently within an underground environment and complete duties in an autonomous manner
• Commitment to excellence and timeliness in customer service
• Positive attitude and willingness to learn
• Strong and proven focus on business and process improvement
• Ability to adapt to change
• Lateral thinker and problem solver
• English proficiency
• Valid driver’s licence
• Own Transport