Product Specialist Crushing- P2 at Sandvik

The Role

• Responsible for working closely with the Southern Africa sales & service teams to promote crushing products and champion the driving of the Crushing Solutions equipment and aftermarket parts and support sales whilst providing support and technical assistance & services to our customers for our Crushing installed base across Southern Africa.

Key Responsibilities

• Customer training and efficient technical services support pertaining to all Sandvik Crushing products supplied to customers within Southern Africa.
• Work closely with the Customers’ Installation and Erection Teams on activities during installation and commissioning of any Sandvik Crushing equipment when required.
• Guide and assist Customers’ Maintenance Teams with fault diagnosis work on Sandvik Crushing equipment.
• Work with Customers’ Maintenance Teams perform repair and fault finding using hydraulic and electric schematics.
• Cooperate closely with the sales team or directly with the customer to promote crushing equipment and aftermarket sales and identify replacement equipment opportunities and aftermarket growth opportunities.
• Provide relevant feedback through equipment condition, performance and process audits, to enable maintenance planning improvements in terms of efficiency and equipment integrity.
• Identifies current and future/potential customer service requirements by establishing personal rapport with them and other persons in a position to understand service requirements. Provides product service, or equipment technical and engineering information by answering questions and requests.
• Contributes to team effort by accomplishing related results as needed.
• Works towards achieving set KPI’s, for both the Customers and Sandvik.
• Ensure all work assigned to the team, related to Crushing, is carried out in accordance to set budgets and timeframes.
• Providing relevant information to Crushing installed base in Southern Africa to the relevant team, managing installed base and to ensure accurate installed base information is maintained in the database.
• Accept and perform tasks delegated by the Rock Processing Sales Area Management as deemed necessary.
• Support customers and sales area in other Territories (CAFR & WAFR) as required on a case by case or project.
• Ensure all Sandvik policies and procedures especially the health, safety and environmental policies are adhered to.

Interactions:

Internal:

• Sales & Service Teams
• Aftermarket
• Divisional Product lines and other backline functions
• BLMs
• Finance/Business Control
• Commercial & Legal

External:

• Customers

Key result areas

KPI’s:

• Customer visits
• Crushing Aftermarket Growth
• Customer retention
• Responsiveness (Customer and Field service Queries)
• Performance & reliability of equipment - Number of identified optimization initiatives for customers by the team.​

Profile Required

• Degree or diploma in Mechanical Engineering or good trade relevant background with relevant equipment technical and managerial experience.
• Have at least 5 years’ experience in a similar role in the Mining Industry with Crushing experience
• Acquired knowledge in Crushing and Screening operations in both surface and underground.
• Strong business sense and EHS focus.
• Strong written and verbal communication, interpersonal and people management skills are essential.
• Proficiency in the use of spreadsheets and other MS office applications.
• Ability to work as a member of a multidisciplinary and provide guidance to members of the team.

Competencies

• Good understanding of the importance of customer services
• Follow through ability, results orientated and ability to function with tight deadlines.
• Ability to work in a matrix organization environment.
• Listening and logic interpretation
• Excellent communication and interpersonal skills with the ability to build rapport and establish relationships with customers and internal stakeholders.
• Must be flexible and self-reliant,
• Excellent time management
• Commercial understanding
• Ability to function independently with minimal supervision as well as collaborate effectively as part of a team.
• Highly organized with strong attention to detail and the ability to manage multiple tasks and priorities simultaneously.
• High proficiency in MS Office

Other requirements

• Have a valid passport, and willing and able to travel, without restrictions, within the Southern African Territory at relatively short notice, and as per customers’ or Sandvik’s requests/requirements.
• There might be a need to assist other territories within Africa and therefore willingness to travel to other countries beyond Southern Africa.