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  • Posted: Nov 26, 2024
    Deadline: Not specified
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  • We combine tech, data analytics and world-class customer service to offer intelligent lending that makes life easy. Our simple, fast unsecured personal loans can be accessed via our branches, apps and websites in South Africa, Tanzania and Zambia.


    Read more about this company

     

    Product Owner - Call Centre

    Responsibilities 

    • Understand the software product’s value proposition within the business and market.
    • Define and communicate the product vision, strategy, and roadmap, ensuring alignment with business goals.
    • Collaborate with stakeholders to gather, prioritise, and document product requirements, ensuring clarity for the development team.
    • Lead the entire product development lifecycle, from ideation to launch, ensuring the timely delivery of high-quality solutions.
    • Work across teams to promote user adoption and ensure alignment of goals and dependencies for successful product delivery.
    • Define and monitor key performance indicators (KPIs) to measure product success and adoption.
    • Analyse product trends and usage to refine the roadmap, address pain points, and meet evolving user needs.
    • Drive continuous improvement, prioritising and delivering product changes while making informed decisions on trade-offs.
    • Perform root cause analysis on issues and lead solutions to resolve them.
    • Act as the primary point of contact for all product-related matters, providing clear communication to stakeholders.
    • Stay informed about market trends and competitor products.

    Requirements 

    • Bachelor's degree in IT, Engineering, or a related field.
    • At least 5 years of experience in a software product-focused role, preferably within financial services.
    • Strong experience with product requirement documentation, stakeholder management, UX, and full product ownership.
    • Minimum 3 years of hands-on SQL experience.
    • Proven success in delivering and managing complex products.
    • Ability to translate business requirements into technical specifications.
    • Meticulous attention to detail with a strong focus on order, quality, and accuracy.
    • Excellent communication, negotiation, and stakeholder management skills.
    • Passion for developing products that solve real user problems and create significant value.
    • Enthusiasm for Africa and the challenges of working in a developing world context.
    • Willingness to travel across Africa.

    go to method of application »

    Support Analyst

    Responsibilities 

    • Conduct second-line support activities and engage in root cause analysis to address and resolve reported issues
    • Provide weekend standby support when required.
    • Collaborate with cross-functional teams, including developers and product owners, to communicate and resolve quality issues.
    • Conduct thorough testing of software applications to identify bugs, defects, and other issues.
    • Create and execute test plans, test cases, and test scripts to validate product functionality.
    • Document and report defects, ensuring accurate and detailed information is provided for efficient issue resolution.
    • Perform regression testing to ensure that previously identified and resolved defects do not reoccur.
    • Participate in the design and improvement of testing processes and methodologies.
    • Stay informed about industry best practices and new testing tools to continuously enhance the quality assurance process.

    Requirements 

    • Previous experience in a support or quality assurance role.
    • Basic SQL experience.
    • Excellent problem-solving skills and attention to detail.
    • Ability to work independently and as part of a team. 
    • A strong interest in continuous development and upskilling in testing tools and technologies.
    • Understanding of software development life cycle (SDLC) and testing methodologies is advantageous.
    • Strong analytical skill and logical thinking.
    • Good communication skills & strong attention to detail.
    • Accurate and high quality result oriented work approach.
    • Genuine passion for Africa and a willingness to contribute to projects in a developing world context.

    go to method of application »

    Group Reporting Accountant

    Responsibilities:

    • Develop a comprehensive understanding of the business to effectively inform financial reporting and decision-making.
    • Support group-wide reporting initiatives, including the management of timelines, formatting, and consolidation processes.
    • Assist in the maintenance and customization of finance software to meet the evolving needs of the organization.
    • Contribute to the management of group audits, budgeting, and forecasting activities.
    • Provide review and guidance to group companies on their reporting practices to ensure accuracy and consistency.
    • Ensure timely and accurate consolidation of financial reports across the group.
    • Oversee group valuation processes, as well as statutory and secretarial compliance requirements.

    Requirements:

    • Registered AGA (SA) with 0-2 years of post-article experience.
    • Previous experience in a reporting role is preferred.
    • Experience in the lending industry is not required.
    • Willingness to travel occasionally is essential.
    • A strong passion for Africa and a commitment to working in a developing world context are highly valued.

     

    Method of Application

    Use the link(s) below to apply on company website.

     

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