Product Specialist at Kempston Recruitment

• Our client, a leading player in the agricultural machinery space is seeking an experienced candidate for the role of Product Specialist, to join their East London based team. 

Minimum Skills and Requirements: 

• Completed Matric
• BCom General, Business Management or similar qualification - a must 
• Proficient in the use of Microsoft Office; Word, Excel and Outlook
• Previous experience in the agricultural industry would be high advantageous to the role
• Fully bilingual in English and Afrikaans (written and spoken)
• A valid drivers' license is essential 
• Strong administrative skills with excellent attention to detail 
• Strong interpersonal and communication skills 
• Ability to work well within a team, as well as independently
• Proactive and self-motivated
• Patient, calm and tolerant in challenging situations

Duties and Responsibilities: 

The successful candidate would be required, but not limited to;

•  Provide effective technical and operational support to dealers, ensuring timely resolution of product‑related queries and issues
• Conduct diagnostics and fault finding on agricultural machinery, identifying problems and recommending appropriate solutions
• Support the sales and dealer teams during machine demonstrations, product training sessions, and customer handovers
• Assist with the commissioning and handover of machines, ensuring customers receive clear product explanations and usage guidance
• Act as a technical liaison between dealers, sales staff, and internal teams to ensure smooth communication and issue resolution
• Maintain accurate administrative records, reports, and documentation related to product support and dealer interactions
• Provide basic product and demo training to dealers and internal staff when required
• Support after‑sales activities to ensure a high level of customer satisfaction
• Assist with ad hoc operational and administrative tasks as assigned by management