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  • Posted: Mar 3, 2025
    Deadline: Not specified
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  • Enaex Africa is a subsidiary of Enaex and is a joint venture with Sasol established on 1 July 2020. We are a world-class blasting services company delivering premium solutions to the most important mining regions and companies in Africa, with over 1100 employees who provide blasting services to various mining sites in sub-Saharan Africa. Enaex Africa pro...
    Read more about this company

     

    Product Support Lead (Gauteng - Sandton)

    Description

    • Facilitate opportunities to maximise the impact of MTi and Enaex products.
    • Unlock synergies in the region from knowledge sharing to identify low hanging fruit for early profitable business growth.
    • Provide Sales and Technical support for the MTi product line and assist in the development of region relevant marketing tools.
    • Look for opportunities to growth the product portfolio starting with Enaex sites. Communicate new product ideas/improvements with Australian Product Dev Team.
    • Engage and lead customer-facing activities driving sales to include customer presentations, sales and necessary support of key accounts.
    • Provide technical, application & sales support, to both Enaex site teams and customers including providing product knowledge for customers at client sites.
    • Gain a strong understanding of the customer's requirements and application needs on a technical level so as to ensure the most suitable solution is being proposed.
    • Resolve customer technical issues to high customer satisfaction.
    • Identify likely areas of emerging MTi products and propose application solutions to product management.
    • Develop case studies for technical presentations at industry events or for marketing purposes to solicit similar business.
    • Build and foster strong customer and supplier relationships.
    • Record and communicate customers pain points as well as maintaining the customer data in CRM that MTi and Enaex rely on for decision making.
    • Comply with WHS/OHS responsibilities as defined by Enaex and MTi Group WHS/OHS Responsibility Matrix in the Safety Management Plan.

    Requirements
    SKILLS & EXPERIENCE:

    • Experience in sales to mining customers with an understanding of open pit and underground mining.
    • Strong technical background, with developed knowledge of products and markets within the mining industry.
    • Highly developed communication and inter-personal skills with the ability to write technical reports in English.
    • Experience in SAP and Microsoft Office skills (Word, Excel, PowerPoint and Outlook).
    • Degree or Diploma (3 Years) with (Mathematics and Engineering Science).
    • 3 to 5 years related experience.
    • Opencast/Underground Blasting Certificate.
    • Valid drivers licence.
    • Experienced traveller and prepared to work out in the field.

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to Enaex Africa on enaex.mcidirecthire.com to apply

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