Product Technician Supervisor at De Beers Group

Your role will include:

• Supervise and monitor the short-term activities by the Product Technicians in the designated support discipline e.g., on-site support / repairs & testing / commissioning / inspections, etc.(supervisory authority over direct reports on required activities)
• Execute delivery of technology support activities, through own effort, both locally and at client operations. (advisory authority to Technology Field Support Manager)
• Conceptualize solutions and execute initiatives to solve internal Technology Support function management challenges pertinent to the technical support infrastructure and personnel (advisory authority to Technology Field Support Manager)
• Day to day coordination of support activities, delegating daily tasks.
• Constructive and innovative solutions to internal challenges presented; effective and timeous execution of initiatives as allocated; continual BI initiatives
• Issuing Repair Quotes, ensuring correct pricing, and that all recoverables are captured.
• Monitoring and progressing customer Purchase Orders.
• Ensuring Repair Orders are dispatched in the agreed lead time.
• Answering customer queries regarding availability and lead times.
• Maintaining accurate records of Repairs and Service transactions.
• Reporting monthly financial figures.
• Maintaining a sustainable and flexible supply network.
• Resolving supply or quality issues with vendors.
• Reserve and receive stock items on an as-needed basis for repair
• Book in personnel time, material costs, and execute on invoices.

Qualifications:

Formal qualifications:

• Minimum qualification – National Diploma in Electrical/ Mechanical Engineering or Scientific

Additional requirements:

• Operational support of C&I or electromechanical products
• Commercial customer service in a technical environment (5 yrs minimum)
• Experience using common ERP packages namely SAP advantageous
• Experience in dealing directly with customers.