Production Services Specialist - GBS IND at Bank of America

Job Description:

Overview

Bank of America is one of the world’s leading financial institutions, serving individual consumers, small and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services. We are committed to attracting and retaining top talent across the globe to ensure our continued success. Along with taking care of our customers, we want to be the best place for people to work and aim at creating a work environment where all employees have the opportunity to achieve their goals.

We are a part of the Global Business Services which delivers technology and operations capabilities to Bank of America lines of business (LOB) and enterprise functions.

Our employees help our customers and clients at every stage of their financial lives, helping them connect to what matters most. This purpose defines and unites us. Every day, we are focused on delivering value, convenience, expertise and innovation for individuals, businesses and institutional investors we serve worldwide.

• BA Continuum is a nonbank subsidiary of Bank of America, part of Global Business Services in the bank.

Process Overview

Loan IQ is the destination platform for providing end to end Commercial Loan Servicing within Global Wholesale Banking Technology & Operations (GWBT&O) team. Loan IQ production environment is primarily supported by the L2 team to ensure system stability and performance to support the business.

Job Description

An opening exists for an experienced production support lead within Global Wholesale Banking Technology & Operations (GWBT&O) team in India. The successful candidate will be part of Loan IQ L2 Production Support team. He/she will work on and ensure that all incidents related to the supported applications are resolved in a timely manner. The resource will ensure functioning of the production environment with the view to maintain stability and control.

Responsibilities

This position is a hands-on technical role that requires the analyst to be able to support incidents in the production environment and also provide release and health-check/monitoring support. The analyst will have strong Loan IQ production knowledge as well as significant production support experience.

• Finastra Loan IQ product Hands on experience in L2/L3 support role
• Provide application support in accordance with standard guidelines within the agreed SLAs.
• Debug and identify production issues by analyzing code, complex SQL queries & stored Procedures
• Handle daily Batch process (nightly LIQ core batch and custom batch Process)
• Participate in high priority incident triage calls which may include but not limited to DB server issues, application server issues and network issues
• Partnering with Dev teams to resolve issues and drive problem management
• Review service trends, identify themes, communicate risk and propose technical solutions
• Monitor performance trends, system stability and trigger preventive actions

Requirements

• Education: BE, B Tech, BSC / MSC Computers
• Certifications If Any: ITSM, SQL, Oracle

Experience Range: 4 to 7 years

Foundational skills

• Good functional Knowledge on LoanIQ (Finastra) product and loan processing.
• Previous experience in handling LoanIQ production support incidents
• Experience working with US based users
• Hands on experience in handling daily code batch processing. Strong in SQL.
• Strong analytical skills with a natural ability to research and resolve complex systems, applications and user issues
• Flexibility to work in a shift environment (no night shifts)
• Ability to multi-task and adapt quickly to changes in priorities
• Excellent spoken and written English and clear oral communication skills
• Desired skills
• ITSM Remedy
• .net
• Autosys
• Work Timings: 2 Shifts (Mon-Fri 6:30 AM – 3:30 PM, 10:30 AM – 7:30 PM), Rotational weekend coverage.
  
  Job Location: Hyderabad, Mumbai, Chennai, Gurugram, Gift City