Program Operations Associate at Boldr

Description

About the role:

As a Program Operations Associate, you are responsible for managing the program operations for the majority of Bolder’s partners. You will leverage your skills and knowledge to ensure that programs are well-implemented and produce great outcomes for the institutions we serve and their students.

Responsibilities:

• Set up programs in Bolder’s back-end and configure the program, according to partner specifications.
• Match mentors and mentees in impactful mentorship relationships using our proprietary tools.
• Implement program interventions to maximize mentorships created, as well as participant engagement and satisfaction
• Communicate directly with mentors and mentees who request extra support
• Collaborate closely with other Program Operations Associates to prioritize and execute on implementations tasks on tight turnarounds
• Pull, clean, and manipulate program data for partner-specific needs
• Send regular outreach to partners to highlight the value of their programs
• Impact participant satisfaction through tracking and acting on participant satisfaction scores and testimonials
• Example goals/KPIs include:
• Minimize mentees waiting to be matched across programs
• Support the Program Health Manager and Program Success Manager in maximizing participant engagement and satisfaction across programs
• Support Program Success Managers in decreasing time to value for partners

Requirements

• 2 years work experience
• A high degree of personal organization, project management competence, and attention to detail
• High accountability and the ability to prioritize deadlines in a fast-paced environment
• Strong written and verbal communication skills
• The ability to quickly and independently build product and process knowledge through problem-solving and adapt understanding to new changes
• Proficiency in cleaning and manipulating data in Excel or Google Sheets
• U.S. work authorization
• 75% EST working hours overlap
• In order to apply for an internal position within Bolder, you must have been employed, in good standing, with the company for at least 6 months
• Preferred Qualifications:
• Experience with tools in the MC stack, such as Asana, Google suite, Guru, and Slack
• Experience working in a startup environment and navigating ambiguity
• Prior full-time remote experience
• Experience in higher education, either at a school or in a related field including student leadership and/or other campus leadership