Jobs at Boldr

Description

About the role:

As a Program Operations Associate, you are responsible for managing the program operations for the majority of Bolder’s partners. You will leverage your skills and knowledge to ensure that programs are well-implemented and produce great outcomes for the institutions we serve and their students.

Responsibilities:

• Set up programs in Bolder’s back-end and configure the program, according to partner specifications.
• Match mentors and mentees in impactful mentorship relationships using our proprietary tools.
• Implement program interventions to maximize mentorships created, as well as participant engagement and satisfaction
• Communicate directly with mentors and mentees who request extra support
• Collaborate closely with other Program Operations Associates to prioritize and execute on implementations tasks on tight turnarounds
• Pull, clean, and manipulate program data for partner-specific needs
• Send regular outreach to partners to highlight the value of their programs
• Impact participant satisfaction through tracking and acting on participant satisfaction scores and testimonials
• Example goals/KPIs include:
• Minimize mentees waiting to be matched across programs
• Support the Program Health Manager and Program Success Manager in maximizing participant engagement and satisfaction across programs
• Support Program Success Managers in decreasing time to value for partners

Requirements

• 2 years work experience
• A high degree of personal organization, project management competence, and attention to detail
• High accountability and the ability to prioritize deadlines in a fast-paced environment
• Strong written and verbal communication skills
• The ability to quickly and independently build product and process knowledge through problem-solving and adapt understanding to new changes
• Proficiency in cleaning and manipulating data in Excel or Google Sheets
• U.S. work authorization
• 75% EST working hours overlap
• In order to apply for an internal position within Bolder, you must have been employed, in good standing, with the company for at least 6 months
• Preferred Qualifications:
• Experience with tools in the MC stack, such as Asana, Google suite, Guru, and Slack
• Experience working in a startup environment and navigating ambiguity
• Prior full-time remote experience
• Experience in higher education, either at a school or in a related field including student leadership and/or other campus leadership

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WHAT IS YOUR ROLE

As the Office Operations and Compliance Advisor, you’ll support the day-to-day operations and community initiatives of Boldr. You’ll have the opportunity to fuel our growth by ensuring everything within the office runs like a well-oiled machine. You will also engage and empower Boldr’s community impact internal stakeholders. You must be passionate about compliance, project management, and driving various advocacies that advance Boldr’s core values and goals. This role will assist in managing all Boldr’s projects relating to all things office operations and compliance with the purpose of providing efficient, effective and compliant working environments for Boldr’s Team Members, whether working from home or from office. You will seek to improve safety and security along with the ZA Facilities leader(s), to support Boldr’s strategic compliance goals, as well as internally audit Boldr’s compliance with legal, statutory and certification requirements. You’ll work closely with various teams like Information and Communications Technology (ICT), Marketing, People Experience (PX), Impact, and Client Experience. You’ll also serve as the point of contact of all external stakeholders our co-tenants, landlords and Security Providers.

WHAT WILL YOU DO

Office Operations

• Assist with Asset management: manage and update inventory
• Maintain office services by organizing office operations and procedures along with Facilities leadership
• Maintain office efficiency by planning and implementing office layouts and motivating for any equipment procurement
• Measuring and auditing the office and operations against standards; motivating necessary adjustments and working with the Operations Operations/Facilities leaders to implement the required improvements
• Daily office and perimeter walkabouts to observe and communicate any deviations in terms of security and compliance.
• Keep the Operations Operations/Facilities leaders informed by reviewing monthly reports; summarizing information and assist to identify trends
• Assist to Achieve financial objectives by keeping the Office Petty Cash expenditure sheet updated
• Assist the Facilities leader to ensure our office is orderly, healthy, safe, and is conducive to a productive atmosphere
• Assist with the sourcing of quotations and drafting of motivations for Director of Country Operations’ consideration.
• Assist in planning all Boldr employee engagement activities during shifts in order to increase interaction and participation
• Assist the Office Operations leader with the well-being of employees within the office by planning and implementing health and wellness initiatives
• Assist the Facilities leader in managing all compliance and auditing record keeping
• Responsible for the scheduling transportation requirements on time in accordance with the Transport Contractor SLA
• Leverage, and at times align with, the best office operations practices from other Boldr regions and decide on best fit for ZA
• Assist the Office Operations leader in the creation, management and execution of Boldr ZA business continuation plan (BCP).
• Coordinate shifts and working arrangements with client teams to ensure supervision on site for every shift

Community

• Assist the Office Operations leader the conceptualization, project management, implementation, and monitoring of internal community-focused projects in current and future Boldr team member communities.
• Assist in the creation and monitoring Boldr’s pipeline of team member projects and advocacies and expand opportunities for team member engagements in such activities
• Document and report progress, stories, and cases of team member’s community impact work for internal and external dissemination and marketing

Requirements

YOU HAVE…

• At least a higher Diploma in any field you’re passionate about!
• Leadership competencies
• Project Management skills and office operations experience
• Excellent knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications
• Ability to accept feedback gracefully
• Experience in BPO, call center and global business services (night shift preferred)
• Health, Safety and Environmental implementation and auditing experience would be an advantage

Benefits

Salary