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  • Posted: Jun 11, 2024
    Deadline: Not specified
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    Boldr is a purpose-driven outsourcing partner that builds customized solutions for fast-growing companies. We offer solutions in Data Management, Customer Experience, and Sales Enablement. You can learn more about our services on our website: www.boldrimpact.com We're also on a quest to rewrite the rules of outsourcing and lead our industry towards an ...
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    Programs Coordinator

    WHAT IS YOUR ROLE

    • As a Partner Support Agent you are responsible for managing the program operations for the majority of Boldr’s partners. You will leverage your skills and knowledge to ensure that programs are well-implemented and produce great outcomes for the institutions we serve and their students.

    WHY DO WE WANT YOU

    • We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

    WHAT WILL YOU DO

    • Set up programs in Boldr’s back-end and configure the program, according to partner specifications. 
    • Match mentors and mentees in impactful mentorship relationships using our proprietary tools.
    • Implement program interventions to maximize mentorships created, as well as participant engagement and satisfaction.
    • Communicate directly with mentors and mentees who request extra support.
    • Collaborate closely with other Partner Support Agent to prioritize and execute implementation tasks on tight turnarounds.
    • Pull, clean, and manipulate program data for partner-specific needs.
    • Send regular outreach to partners to highlight the value of their programs.
    • Impact participant satisfaction through tracking and acting on participant satisfaction scores and testimonials.

    Requirements

    • Curious and authentic, just like us! #beboldr 
    • An analytical and critical thinker, with an eye for even the most minute of details
    • Passionate about client satisfaction

    YOU HAVE…

    • 2 years of work experience.
    • A high degree of personal organization, project management competence, and attention to detail.
    • High accountability and the ability to prioritize deadlines in a fast-paced environment
    • Strong written and verbal communication skills.
    • The ability to quickly and independently build product and process knowledge through problem-solving and adapt understanding to new changes.
    • Proficiency in cleaning and manipulating data in Excel or Google Sheets.

    Preferred Qualifications:

    • Experience with tools in the MC stack, such as Asana, Google suite, Guru, and Slack.
    • Experience working in a startup environment and navigating ambiguity.
    • Prior full-time remote experience.
    • Experience in the educational sector or in a mentorship role.

    Method of Application

    Interested and qualified? Go to Boldr on jobs.workable.com to apply

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