Project Manager – ICT at ADvTECH

Overall, Purpose of the Job:

• Maintains information technology strategies by managing staff, researching and implementing technological strategic solutions. Plans, directs, and co-ordinates activities of specific technology projects to ensure that goals or objectives of the project are accomplished within prescribed period and parameters.
• Often responsible for oversight of multiple projects. Ensures that project goals are accomplished and in line with business objectives.  Assigns personnel to tasks, directs their activities and co-ordinates the work of staff. Develops project plans specifying goals, strategy, staffing, scheduling, risks, contingency plans, and allocation of resources.
• Consults with management, stakeholders, and project sponsors and reviews project proposals to determine goals, period, funding limitations, and procedures for accomplishing project, staffing requirements, and allotment of resources.
• Ensures that technical and functional standards, as set out by Advtech, are observed and prepares staffing and hardware/software budgets
• Plans, directs, and co-ordinates activities of specific technology projects to ensure that goals or objectives of the project are accomplished within prescribed time frame and funding parameters.  Plans, organises and controls activities of team leaders, systems analysts, analyst/programmers and programmers in the development of computer-based systems.    Assigns personnel to projects, directs their activities and co-ordinates the work of team leaders.  Ensures technical and functional standards are observed and prepares staffing and hardware/software budgets.

Responsibilities for this Position:

Innovation Development:

• Research new ideas to improve the systems for the Group.

Project Management:

• Developing project plans, goals, and budgets; identifying resources needed.
• Developing schedules and methods for measuring results.
• Guiding and performing strategic analysis for the project.
• Organising and managing all phases of the project to ensure on-time completion.
• Assembling and coordinating project team members; assigning individual responsibilities.
• Preparing requests for proposals and conducting all necessary meetings to facilitate selection of project services and products.
• Planning and overseeing the preparation and dissemination of project communications.
• Follow the below RACI model during each phase of a project.

Consultancy and advice:

• Liaises with business and departmental heads to provide advice on technological matters and implementation.
• Maintains organisation’s effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.
• Recommends information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements.

Financial performance:

• Ensure that projects are correctly budgeted for.
• Project spends are kept within a 5% spend margin according to budget, within normal parameters.
• Ensure that project budget overruns where there are out of scope expenditures are correctly accounted for and signed off by the relevant parties.
• Manage the Interface with the Business and Users.  

Problem Management:

• Customer service review meetings with Brands.
• Record business requirements and prioritise system changes with Brands.
• Provide business with a monthly review of services provided and status of planned changes and enhancements.
• Handles escalations from business and is the lead with regard to Problem Management.
• Negotiate SLAs and OLA’s with business.
• Attends and reviews management meetings with brands monthly.
• Documents and agrees processes and procedures in place.

Staffing:

• Define a career path for Support staff.
• Conduct EDW, goal settings and conduct employee appraisals.
• Sets performance objectives for staff.
• Establish and define succession planning for your role.
• Draws up action plans to address poor performance.
• Ensure that staff attend regular training to ensure that they meet the requirements for their role and keep up with the maintenance thereof.
• Institute monthly reporting sessions for team leaders to track progress and compliance of systems and work done\.
• Onboarding and transition to new ways of working for new and existing staff.

Education:

• Project Management Qualification
• ITIL v3 Foundation
• ICT Diploma

Experience:

• 1 Year of experience in Business Analysis
• 1 Year of experience in Project Administration
• 3 Years of experience in Service Desk Supervision / Customer service management
• 3 Years of experience in System Administration
• 3 to 5 Years of experience in management at a Senior Supervisory capacity