Projects Operations Controller - Asia Desk at Dixie Recruitment

Job Description

• Embark on a pivotal career journey with an established organization at the forefront of the import/export and shipping industry. Our client, a leading player with a robust operational footprint in KwaZulu-Natal, is seeking a dedicated Projects Operations Controller for their Asia Desk to oversee and streamline shipment activities. This role offers a significant scope for professional growth and responsibility, ideal for professionals eager to make impactful contributions within a dynamic environment.

Duties:

• Schedule and coordinate shipment activities in accordance with customer orders and operational capacity
• Allocate loads to transport modes based on urgency, cost, and cargo type
• Plan routes and delivery sequences to optimize efficiency and reduce expenses
• Monitor freight movement from origin to destination, maintaining communication with drivers and transport partners
• Provide proactive updates to customers and stakeholders regarding shipment status, delays, or changes
• Ensure proof of delivery (POD) is received, verified, and accurately filed
• Maintain comprehensive logs of all shipment activities for reporting and audit purposes
• Act as the central point of contact between clients, transport providers, warehouse staff, and customs officials
• Respond promptly to queries related to shipment status, delivery timelines, and operational issues
• Build and nurture strong relationships with service providers and customers
• Prepare, review, and verify freight documentation, including delivery notes, bills of lading, customs declarations, invoices, and packing lists
• Ensure compliance with local and international shipping regulations, including customs and hazardous goods requirements
• Identify and resolve operational challenges such as delays, route disruptions, damaged goods, or incorrect deliveries
• Investigate discrepancies in shipment quantities or documentation and implement corrective measures
• Handle emergency situations with swift decision-making
• Monitor transportation costs and identify opportunities for cost reduction through route optimization and load consolidation
• Assist in rate negotiations with transport providers
• Track budget versus actual expenditure, reporting variances
• Compile operational reports and KPIs such as on-time delivery rates
• Analyze data to identify trends and inefficiencies, providing recommendations for improvement
• Ensure safety and health regulations are adhered to during all transport activities
• Promote safe cargo handling practices, including hazardous materials if applicable
• Support safety checks, risk assessments, and incident reporting
• Identify process improvements and assist in the implementation of new systems and workflows
• Participate in ongoing training and stay updated on industry trends and regulations.

Requirements:

• 3 to 5 years of experience in logistics, freight management, or related roles
• Diploma or degree in Logistics, Supply Chain Management, Transport
• Strong knowledge of sea freight, export and import procedures, and documentation
• Proven management and organizational skills
• Excellent communication and stakeholder management abilities
• Ability to handle operational challenges swiftly and effectively
• Proficiency in managing freight documentation and compliance standards
• Strong analytical skills for reporting and process improvement

Familiarity with the following:

• Import/Export regulations
• Shipping and freight management software
• Customs procedures and hazardous goods handling