Protection Services Senior Superintendent Operations at Anglo American

Job Description

• As a Protection Services Superintendent Operations, you will manage Protection Services shifts to protect employees and assets on site to establish a safe work environment.

Your responsibilities will include:

• Effective management and expert support for the implementation of Protection Services best practices within the operation
• Manage, plan and coordinate work for the Protection Services team through effective liaison with Protection Services and Operational Management
• Department planning and work scheduling for Protection Services in the operation.
• Continuously liaise with the Protection Services Manager, Operational Manager and external agencies on protection strategy and policies
• Monitoring security indicators and trends in the organization and identifying optimization proposals
• Ensure that resources are allocated effectively to address operational needs.
• Monitoring and advising on Protection Services equipment, techniques, and methodologies to support operational initiatives.
• Implementing contingency plans to ensure that the operation is protected from risk even in adverse conditions.
• Implementing security technologies and approaches that would be effective for the operation.
• Manage improvement projects that will protect against risks in the operation.
• Communicate best practices
• Identify best practices applicable to the role through benchmarking other organizations.
• Conduct investigations within the operation.
• Identifying investigations requiring expert advisors or dedicated teams
• Build relationships with the community and local law enforcement agencies.
• Manage information gathering systems within the operation to support management decision making for the protection of assets and employees.
• Verify gathered information.
• Advise management on effective risk management approaches relating to Protection Services
• Liaise effectively with expert support in the Protection Services structure to ensure that management is aware of Regional or National issues that could impact on the security of the operation.
• Proposal of ideas to improve security measures.
• Identify opportunities to improve Protection Services within the operation.
• Support the development and acceptance of business plans, strategies and SLA’s for protection services in the operation
• Manage service level agreements with customers.
• Participate in SHEQ meetings, audits, reviewing documents and trends and implement new procedures
• Conduct annual, quarterly and acting performance ratings on all subordinates.
• Participate, support, and manage SHEQ standards and drives.
• Participate and represent the Protection Services operation on meetings when necessary.
• Identify and analyse risks and threats timeously and pro-actively.
• Ensure confidentiality and introduce counter measures to address identified risks.
• Participating and drive of business plans and strategies for the Protection Services and the operation
• Assist and support HOD manager team to achieve continuous improvements.

Good employee relations

• Effective two-way communication with employees
• Develop a trusting and mutual respect relationship with internal and external service suppliers.
• Ensure that employees work in a safe and productive environment and set targets for improvement.
• Support and participate in the training and development requirements of employees.
• Ensure that employees have clear work expectations and plans.
• Support the induction of new employees.
• Interview potential new recruits.
• Hold disciplinary and grievance enquiries.
• Identify potential conflict situations and minimize the implications.
• Control discipline and ensure fair decisions regarding Employee Relations
• Fairly manage cultural diversity
• Identify ideas to increase motivation and competencies.
• Ensure that work is fairly allocated.
• Ensure competency of employees for the work required.
• Advise employees on career opportunities and the requirements to achieve personal growth.
• Mentor team members towards personal growth

Administration of necessary systems

• Compile accurate reports related to the role.
• Manage the implementation of policies and procedures required by the operation.
• Support projects for the implementation of applicable work practices to support policies.
• Develop standards, policies and procedures for the operation.
• Monitor incident reporting and ensure necessary investigations.
• Manages the performance measurement process for employees in the department.
• Coordinate regular specialist training in firearms, CIA management and emergency procedures.
• Ensures the registration of facilities and employees with regulatory bodies.
• Support the management of financial control in the operation.
• Ensure accuracy of systems and information
• Effective administration of criminal investigations through to conviction
• Manage effective security systems to protect cash, bullion, explosives and company property and assets.
• Prepare ad-hoc reports for management / customers.
• Manage and effectiveness communication systems on the operation.
• Manage shift schedules, leave rosters and overtime.
• Perform acting duties when required.
• Manage the maintenance of accurate employee and assets records.
• Ensure security profiling and screening of employees.
• Manage effective access controls.
• Conduct and attend required meetings.
• Manage the implementation of new systems.
• Manage the preservation and security of departments records and statistics.

This role is in the Protection Services Department at a Band 6 level reporting to the Protection Services Manager.

Qualifications

To be successful in this role you will need to have:

• Grade 12
• National Diploma in Security Management or Equivalent
• Handle and use a Shotgun for Business Purposes
• Handle and use a Handgun for Business Purposes
• Handle and use a Self-loading Rifle for Business Purposes
• PSIRA Armed responses course
• PSIRA Bullion Cash in Transit as per operational requirement
• Registered with the PSIRA on grade A
• Valid driver’s license code B
• Armoured Vehicle Driver Course will be advantageous.
• PSIRA DH 4 Dog Handler qualification (as per operational requirement)
• Tactical firearms qualification will be advantageous.

To be successful, you will have the following experience:

• Minimum 6 years’ experience in Security or equivalent environment with exposure in Investigation/ Crime Information analysis/Information gathering / and or Surveillance.
• 5 years’ experience in security management
• CCTV surveillance systems and control room experience as per operational requirements

Knowledge And Skills

• Knowledge of strategic and operational planning and management
• Competent in functional systems used in the organization.
• Project management skills
• Understanding and recognition of criminal incident behaviour and suspect profiling
• Basic knowledge of applicable business communication and business reports writing
• Computer literacy (MS Office package)
• Communications in English (spoken, written and reading)
• Coaching and mentoring skills
• Presentation and handling of evidence in court / disciplinary hearing
• Good working relations
• Management and leadership skills
• Threat and Risk Assessment skills
• Crisis Management
• Knowledge of security related legislation / policies / procedures / standards and Regulations
• Financial management skills
• Handling and protecting the crime scene.
• Responding to violent crimes
• Emergency preparedness and response to various situations
• Counter Industrial Action practical
• Applicable SAPS firearm competency
• Psychometric Assessment for firearm users
• No criminal record
• Pass polygraph test.
• Protection Services Induction
• Voluntary Principles on Security and Human Rights (VPSHR)
• Use of Force Procedure
• AAP Rules of engagement