Mimecast’s mission is to make business email and data safer for more than 16,200 customers and millions of employees worldwide. Founded in 2003, Mimecast's cloud-based security, email archiving and email continuity services protect and deliver comprehensive low-risk email management with a fully-integrated subscription service. Mimecast helps reduces the c...
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We are seeking a skilled and experienced Mimecast Professional Services Consultant to join our team. In this role, your primary responsibilities will include presenting, and implementing Mimecast's Professional Services offerings for our customers.
As a PS Consultant, you will begin to build strong relationships with our Support, Product Management, Engineering, Customer Experience, and Sales Teams, contributing to the ongoing success of our products.
What You'll Do:
Assist customers in implementing Mimecast Services and ensure successful deployment
Support email archive migrations from different email archive solutions
Escalate and track issues and feature requests with the Mimecast Support and Product Development teams
Identify opportunities for upselling additional products and services
Collaborate with cross-functional teams to meet customer needs
What You'll Bring:
Proficiency in IT administration and support of Microsoft Exchange on prem, Microsoft Azure and Exchange Online, Google Workspace, or other email systems
Advanced knowledge of technical requirements (from a client perspective) related to Mimecast implementations, including SMTP, LDAP(S), Active Directory, SSL Certificates, MX records, and journaling
Familiarity with email archive solutions such as Enterprise Vault or others
Experience with email gateway solutions like Mimecast, MessageLabs/Symantec Cloud, Proofpoint, etc.
Strong technical skills in operating systems, desktop deployment, system administration, and/or technical architecture
Comfortable using MS Office products (Word, PowerPoint, Excel, Visio) to develop pre-sales materials and project deliverables
Exposure to Archive & Email Migration tools
Understanding of Exchange and email migrations
Ability to effectively communicate technical solutions to stakeholders
Demonstrated experience in customer-facing positions, preferably as a professional services consultant
Strong analytical skills for troubleshooting technical and project management issues
Excellent communication and interpersonal skills, including the ability to interact with personnel at all levels, including C-level staff.
Familiarity with scripting technologies such as PowerShell, VBScript, and C# is a plus
What We Bring:
Our Hybrid Model: We provide you with the flexibility to live balanced, healthy lives through our hybrid working model that champions both collaborative teamwork and individual flexibility. Employees are expected to come to the office at least two days per week, because working together in person:
Fosters a culture of collaboration, communication, performance and learning
Drives innovation and creativity within and between teams
Introduces employees to priorities outside of their immediate realm
Ensures important interpersonal relationships and connections with one another
and our community!
The RSA base salary range for this position is 520,000 - 780, 000 ZAR Annual base + benefits. This reflects the minimum and maximum target for new hire salaries for this position. Our salary ranges are determined by role, level, and location. These factors and individual capabilities will also determine the individual pay offered.
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