Fresh Jobs at Kontak Recruitment

• Our client is a London-based managed IT and technology support partner trusted by small and medium-sized businesses to simplify and strengthen their technology infrastructure.  The company specialises in delivering fully managed IT Support, advanced cloud-based phone systems, and cybersecurity solutions that help organisations stay secure, productive and competitive in a rapidly evolving digital landscape.
• In this role, the successful candidate will be responsible for taking full ownership of a portfolio of client accounts and establishing a trusted partnership with the businesses they support. You will work closely with clients to understand their goals, translate technical insights into clear business value, and help shape practical roadmaps that enhance security, improve performance, and inform long-term IT strategy.

Minimum Requirements:

• At least 3 years’ experience in account management within an MSP, SaaS, or B2B technology environment.
• Proven experience managing and retaining a book of business, including renewals and service expansion.
• Confidence running client service reviews and engaging with senior and executive stakeholders.
• Strong commercial understanding, including pricing, margins, and basic financial calculations.
• Ability to interpret technical information (service stacks, asset lists, risk data) and translate it into clear client plans.
• Working knowledge of Microsoft 365, security solutions, backup systems, networks, and VoIP.
• Excellent written and verbal communication skills, with strong attention to detail.
• Comfortable working with CRM systems, ticketing platforms, and basic Excel.
• Able to work UK hours and travel to the UK up to twice per year.

Key Responsibilities:

• Own and manage a defined book of client accounts, acting as the primary point of contact.
• Build strong, long-term relationships with clients, including senior and executive stakeholders.
• Drive gross and net revenue retention through proactive account management and service expansion.
• Plan and lead QBRs and service reviews, translating technical data into clear business actions and roadmaps.
• Develop and maintain 12–24 month client roadmaps covering security, lifecycle refresh, cloud, and automation initiatives.
• Own the renewal process end-to-end, including preparing options, pricing, and documentation, and securing timely signatures.
• Identify and execute cross-sell and upsell opportunities in line with agreed margin floors.
• Monitor, triage, and escalate service risks, working closely with service desk and project teams to protect SLAs and outcomes.
• Maintain accurate and up-to-date CRM records, including account plans, next steps, and timelines.
• Produce clear proposals and statements of work in collaboration with finance.
• Work with marketing to capture client references, testimonials, and case studies.
• Collaborate cross-functionally to ensure consistently high service quality and client satisfaction.

go to method of application »

• The Lodge Manager is responsible for overseeing all aspects of lodge operations to ensure exceptional guest service, safety, and satisfaction. This role involves leading and managing lodge staff, coordinating daily operations, maintaining the property, and ensuring the lodge delivers a consistently memorable experience for all visitors. The position requires a hands-on leader who can manage people, operations, and guest relations while maintaining high standards across the lodge

Minimum Requirements:

• Must be available to attend an on-site assessment in Hoedspruit
• Proven experience overseeing lodge or hospitality operations
• Strong guest service and customer engagement skills
• Experience managing and supervising staff teams
• Ability to handle operational, administrative, and guest-related responsibilities
• Strong organisational and problem-solving abilities
• Ability to manage responsibilities during staff off-days
• Understanding of health, safety, and operational standards within a lodge environment

Duties and Responsibilities:

• Ensure a welcoming and high-quality experience for all guests
• Handle guest inquiries, concerns, and special requests professionally
• Manage guest check-in and check-out procedures
• Supervise guest activities and maintain a positive environment
• Recruit, train, and manage lodge staff, including housekeeping, maintenance, and front desk teams
• Schedule staff shifts and monitor performance
• Foster a cooperative and productive work environment
• Oversee daily lodge operations, including reservations, guest services, and dining
• Manage budgets, track expenditure, and ensure financial performance
• Ensure facilities, rooms, dining areas, and outdoor spaces meet health and safety standards
• Implement and monitor lodge policies and procedures
• Promote the lodge through online platforms and social media
• Build guest relationships to encourage repeat visits and positive reviews
• Analyse guest feedback and implement improvements
• Conduct regular inspections of facilities and equipment
• Address emergency situations related to guest safety and health
• Oversee environmental and sustainability initiatives
• Ensure continuity of duties during staff off-days

go to method of application »

• Work in the age of AI is your keen interest. CEOs, HR and people leaders will experience radical changes to their goals, work and teams, and our client is a fast-growing Future of Work, HR and People Strategy advisory firm in the UK and EMEA territories. Their key product is a next-generation, AI-powered productivity and learning platform built to supercharge how People in HR and business leaders work and grow.  The platform delivers instant, research-backed insights while helping users continuously build real-world skills, right when they need them. In addition, our client serves as a business partner to client in deepening their understanding of how to respond to the opportunities and challenges of work in the age of AI. 
• The company is looking for a Future of Work Advisor & Account manager who is passionate about the human side of business, curious about how AI is reshaping work, and excited by the fusion of strategy, technology, and HR. And, some one who enjoys all elements of account management including driving business growth through relationship and network building sales in a team structure.

Minimum Requirements:

• 3–8 years post-graduate professional experience.
• Background in consulting, strategy, HR advisory, change management, learning & development, or adjacent advisory fields.
• Interest in the impact of AI, automation, and technology on work and business strategy.
• Strong business acumen and curiosity about how organisations are evolving.
• Ability to engage credibly and professionally with people
• Relationship-oriented, proactive, and responsive.
• Exposure to large, complex enterprise clients will be an advantage.
• While working remotely most off the time, willing to travel to UK, Europe and USA from time to time if needed.  

Key Responsibilities:

• Under the guidance of senior advisors, support client pursuits and growth initiatives by contributing to proposals, presentations, briefing materials, and client meetings.
• Participate in client demonstrations, early-stage opportunities, and inbound advisory engagements, gaining exposure to consultative conversations around HR and organisational challenges.
• Assist in the preparation and delivery of platform demonstrations and onboarding sessions, supporting senior colleagues during sales and acquisition discussions.
• Support the development of client-facing advisory outputs, including presentations, proposals, workshop materials, and customised learning journeys, drawing on the organisation’s research corpus.
• Contribute to research-informed insights and thought leadership content, supporting advisory and commercial initiatives.
• Build foundational relationships with corporate members and internal stakeholders, developing credibility as a knowledgeable and reliable partner over time.
• Collaborate closely with international colleagues across Europe, the UK, and the US, supporting cross-market initiatives and ensuring alignment on client deliverables.
• Assist with the coordination and support of member onboarding activities, annual events, and key industry conferences.
• Maintain up-to-date knowledge of research insights, platform features, and product developments, progressively increasing independence and advisory contribution.