Latest Jobs at Discovery Limited

Key Purpose of the role

• The Senior Sales Manager will lead several funeral sales teams in Mass Markets. This individual will be required to develop strategies, examine growth opportunities, and enable sales improvement, and taking responsibility for the department’s performance against set targets.

Areas of responsibility may include but not limited to:

• Lead and manage Funeral sales teams consisting of Sales Managers and financial advisors in order to achieve sales and quality targets.
• Responsible for management and oversight of the FSPs activities relating to rendering of financial services, which includes advice and/or intermediary services.
• Must monitor that the statutory obligation of the FSP is complied with.
• Ensuring a professional level of interactions with intermediaries and HR contacts.
• Inductions and leads management, ensuring that campaigns and leads are correctly managed
• Ongoing liaison and relationship building with various stakeholders.
• Analyze Management Information System Reporting, create and maintain well crated reports to identify opportunities and gaps
• Uphold Business processes and identify operational improvements
• Ability to proactively manage change.
• Compliance and risk management and adherence, coach staff to improve performance and behaviours. Specifically complying with the fit and proper requirements (COB, RE, Qualification, PST and CPD).
• Foster an Energetic and Motivated Work Environment
• Representatives and Sales Managers complete all required training for their role.
• Monitor on an ongoing basis that the representatives are treating customers fairly.
• Monitor representatives under supervision to maintain the required standard.

Competencies

• Ability to engage Union representatives. 
• Logical, analytical problem-solving ability. 
• Excellent interpersonal skills. 
• Excellent verbal and written communication skills. 
• Able to take initiative and exercise sound judgment and decision making. 
• Ability to work in a highly pressurized, target oriented environment. 
• Ability to deal positively with change and uncertainty. 
• Strong business acumen. 
• Strong sales and persuasive skills. 
• Strong quality orientation. 
• Good organisational skills. 
• Proactive, self-motivated. 
• Able to identify, nurture and develop talent. 
• Customer oriented. 
• Ability to meet deadlines timeously 

Qualifications and Skills

• Relevant Tertiary Education required. Degree/Diploma. (BCom or Marketing) 
• 4-6 years sales management experience in a target driven sales environment. 
• Competent in MS office
• Experience managing teams country wide. 
• NQF Level 5 and Regulatory Exams compulsory. (RE1 and RE5) 
• Life Product knowledge (Advantageous)

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Key Purpose

• The Senior HR Generalist will work with the Senior HR Business Partner to provide full HR support and delivery of all people-related services and initiatives to the professional services business areas.

Key outputs

The successful applicant will be responsible for but not limited to the following job functions:

Areas of responsibility may include but not limited to

• Support the HRBP on implementing initiatives in line with the DHP and DP strategy.
• Support managers in the implementation of interventions relating to sentiment, team building and retention.
• Keep up to date with transformation targets and maximising recruitment and talent management as a lever for transformation and ensuring compliance to recruitment processes, standards, and policy.
• Facilitate Industrial Relations support and advise, in line with central IR processes.
• On boarding, accountable for successful on-boarding of new recruits, from offer acceptance to completion of induction to ensure a meaningful and positive candidate recruitment experience.
• Conduct talent reviews and support stakeholders with the promotion process.
• Support the teams’ strategic objectives.
• Maintain recruitment and HR related SOPs and spreadsheets to ensure correct reporting and business continuity. This includes capturing and updating information relating to recruitment for stats purposes.
• Developing interview guides and information management.
• Assist hiring managers with role profiling and role sizing.
• Amendments to adverts and job specs to ensure updated job specs are used.
• Ensure that the central repository is up to date with Recruitment and HR documentation.
• Conduct Stay (Orientation) and exit interviews.
• Data Analysis and Trending  - Generate appropriate people related reports that will support the business. 

Personal Attributes and Skills

The successful candidate would need to have the following competencies:

• Data Analysis and Trending
• Action Oriented
• Compassion
• Customer Focus
• Ethics and Values
• Interpersonal Savvy
• Learning on the Fly
• Instils Trust
• Values Driven
• Influencing
• Relating and networking
• Learning and Researching
• Presenting and communicating information
• Deciding and initiating action
• Organisational awareness

Education and Experience

The following requirements are Essential:

• Matric
• Degree/ Diploma (HR Related)
• 2 - 3 years HR Consultant / Generalist/ Talent acquisition experience in a Corporate/Service environment
• Competency based interviewing experience
• Proficiency in MS Office Applications, especially MS Excel

 The following requirements are advantageous:

• Honours Degree
• Good understanding of medical insurance industry
• Experience in HR Systems i.e., Smart People

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Key Purpose:

• This position requires the successful candidate to manage legal disputes, regulatory complaints, and litigation, as well as providing legal assistance toDiscovery Health.

Key Outputs

The successful applicant will be responsible for but not limited to the following job functions:

• Oversee legal advisor in drawing up the Heads of Arguments (HOA) for all Disputes.
• Drawing up of all Section 48 hearings and Section 50 hearings at Council of Medical Schemes (CoMS)
• Argue cases at CoMS for Section 48 Hearings as an admitted attorney and whenever possible for Section 50 Hearings.
• Oversee the legal advisor in arguing cases before the Disputes Committee on behalf of DHMS at weekly Dispute Hearings.
• Provide general legal advice internally for matters related to the Scheme rules and interpretation of the PMB legislation for which this position bears the legal responsibility.
• Respond to legal letters of demand from members within strict deadlines as main legal respondent on behalf of DHMS and other Discovery Health administered schemes.
• Manage the mediation process before a matter goes on appeal.Own legal relationship, in terms of Disputes and CoMS complaints, with the Discovery Health Senior Executive and Discovery Health Medical Scheme.
• Providing input and representation at relevant senior forums throughout the Discovery Health business.
• Own legal responses to CoMS and maintain positive relationship with all relevant stakeholders.
• Update the Benefit Compliance Review team and relevant business areas on CoMS and Dispute rulings as required.
• Provide monthly and quarterly trending and status reports.
• Track industry trends relating to the Appeal committee and to the Appeal Board decisions; assist with implementation of these decisions into Discovery Health.
• Accurate record keeping in line with company requirements and standards.
• Provide legal expertise for complex legal matters across multiple areas when necessary.
• Develop strategic and operational plans to minimize risk within the area.
• Assist in ensuring the company complies with legislation (Medical Schemes Act) to avoid statutory and/or regulatory consequences.
• Act as the liaison and provide the relevant level of instruction to the external legal panel comprising attorneys and advocates.

Education and Experience:

The following requirements are essential:

• Matric
• LLB qualification
• Admitted Attorney or Advocate
• At least 1 year working experience in the medical scheme environment
• At least 5 years Litigation experience
• Knowledge of Managed Care Environment
• Sound knowledge of relevant Legislation
• Excellent written and verbal communication skills in English
• Basic computer literacy in Microsoft Office applications (must be proficient in Excel)
• Drafting of legal documents e.g. Heads of Argument, opinions, and legal letters

The following requirements are advantageous:

• Knowledge of Discovery Health Medical Scheme and In-House products and protocols
• At least two years’ experience in large law firm
• Clinical /Medical knowledge
   

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Key Purpose

•  The main purpose of this role is the administration of all Discovery Invest products, including but not limited to payments and handling telephonic queries from policyholders, financial advisors and franchises

Responsibilities

• Administration of all Discovery Invest products
• Handle telephonic queries and escalations from policyholders, financial advisors, and franchises with professionalism and empathy
• Handle and resolve all email queries and escalations from policyholders, financial advisors, and franchises with professionalism and empathy
• Maintain a low error rate with a continuous improvement mindset and a goal of zero errors.
• Liaise with clients and franchises to obtain outstanding documentation and resolve issues efficiently.
• Foster strong relationships with financial advisors, internal teams, and external stakeholders to enhance collaboration and service delivery.
• Monitor and report on workload statistics to ensure daily targets are met (TWT – Today’s work Today).
• Ensure all activities align with standard operating procedures and business rules.
• Escalation handling and Complex issue Resolutions
• Assist with testing and implementation of system updates and enhancements.

Education and Experience

• Matric
• University degree
• Investment and client service experience advantageous

Preferred skills and qualifications

• Proactive Problem Solving
• Passionate about client experience and service delivery

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Job Purpose

• The Marketing Assistant is a member of a high-performance marketing team that partners with the Discovery Vitality business to implement marketing solutions and contributes to the delivery of digital and marketing communications for Discovery Marketing.
• The Marketing Assistant will provide support on marketing projects and integrated marketing campaigns, work closely with external and internal stakeholders and assist with running partner campaigns.

Areas of responsibility may include but not limited to

• First line quality check and proof reading
• Monitor delivery against the project plan
• Follow up on activities in the plan
• Administrative support for example
• Quotes
• Orders
• Version control
• Keep project plans updated
• Brief agency and content team on specific campaigns and communications needed.

Competencies

The successful individual will be required to demonstrate the following competencies:  

• Strong project management and administrative skills
• Proficiency in Microsoft Office Suite
• Ability to effectively proofread and edit documents for accuracy and clarity
• Capability to evaluate and critique basic design in alignment with Discovery’s brand conventions
• Strong relationship-building skills to facilitate effective collaboration and delivery
• Ability to critically assess processes, strategies, and outputs, and challenge where appropriate
• Adaptable and resilient when managing unexpected challenges
• Demonstrates creative thinking and innovation
• Competent writing skills for client communications, including letters, brochures, and web content

Education and Experience

Qualifications

• An Honours degree in Marketing or Communications

Knowledge

• Understanding of how individual responsibilities align with the broader Discovery strategy
• Strong knowledge of effective briefing principles and practices
• Familiarity with production, procurement, and approval processes
• Excellent command of language, including grammar, tone, and clarity
• Proficiency in Discovery’s language style guidelines and conventions
   

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Key Purpose

• Design and implement robust, scalable, and optimally performing systems using Oracle related technologies, according to provided specifications, standards and procedures, while ensuring compliance with the architectural standards and guidelines laid out by Discovery.

Areas of responsibility may include but not limited to

Design:

• Translate business requirements into technical designs adhering to Discovery Life processes, standards, and guidelines, taking cognisance of performance, security and scalability requirements.
• Deliver within agreed timeframes.
• Liaise with relevant parties where clarification of business requirements or resolution to technical issues is needed
• Research and find effective solutions to technical issues that arise
• Estimate development timelines based on business requirements

Development:

• Construct robust, maintainable, scalable, optimally performing system code in line with technical specifications, following prescribed process, standards, and procedures. Deliver within agreed timeframes
• Conduct unit testing and fix any defects found

Testing:

• Verify build stability and quality with development team before releasing to test team, aiming to release with zero defects
• Assist the Business analyst in ensuring the test pack includes relevant scenarios and test data.
• Consult and assist in reviewing risk / impact of defects found in testing, and assist with fixing where necessary

Support / Troubleshooting:

• Assist system users with technical support issues and handle according to defined procedures
• Ability to effectively analyse root cause of system errors (data errors, performance, and stability issues)

Personal development:

• Keep abreast of current technological trends and how these might be applied in the Discovery environment
• Constant improvement of knowledge of the various applications, their functionalities, and data models

General:

• Ability to communicate clearly, constructively, and effectively. Easily able to follow and participate in technical, business process, and other discussions
• Able to build business relationships with other members of team and the business areas we support.

Education and Experience

Essential:

• AT least 5 - 7 years of consistent experience in the listed core competency areas.
• 3 years + of experience in development
• Diploma in IT or similar

    Advantageous:

• BSc Computer Science or equivalent 3 year qualification
• Oracle Certified Professional - Advanced PLSQL developer

Technical Skills and Knowledge

• Software development within SDLC
• Unit Testing
• Data modelling and design of database structures
• Action orientated go-getter, hungry to learn and add real value
• Structured and analytical problem solver: Obsessive about finding solutions to problems: action-oriented problem solver.
• Able to plan, organise and prioritize own work
• Able to multitask
• Able to work independently
• Able to work under pressure
• Team player: reliable, works actively with others towards common goal, communicates constructively, shares information, knowledge, and experience, treats others in a respectful and supportive manner
• Flexible and able to adapt to changing requirements

Competencies

Essential:

• Data Modelling specifically related to OLTP
• PLSQL
• SQL
• Dynamic SQL 
• SQL and PLSQL performance tuning
• Report writing

Advantageous:

• MSSQL server + SSIS
• BI/Warehouse/ETL
• Short Term Insurance knowledge
   

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About the Role

• This role is crucial in supporting financial planning, reporting, budgeting, and management within the Group’s shared services company, delivering actionable insights to drive business objectives and long-term growth. Given its exposure to sensitive information, a high degree of confidentiality and trust is essential.

Job Responsibilities may include but are not limited to:

• Actively involved in accounting, budgeting, forecasting, and financial reporting processes.
• Prepare monthly management accounts, annual financial statements (IFRS), and group reporting submissions.
• Analyze and interpret complex financial data to provide actionable insights.
• Manage intercompany transactions, ensuring accurate reconciliation and compliance.
• Reconcile bank accounts, accounts payable, accounts receivable, and related financial records.
• Engage with internal and external auditors, facilitating audit processes.
• Ensure the accuracy, integrity, and confidentiality of financial data, records, and reports.
• Drive continuous improvements in financial processes, reporting frameworks, and technology adoption.
• Collaborate cross-functionally to resolve financial queries within the Group’s shared services company.
• Demonstrate a strong affinity for cash flow reporting, foreign exchange transaction analysis, and lease accounting (IFRS 16).

Role Requirements

• CA (SA)
• Minimum 5–7 years’ experience in financial management experience in a large corporate environment dealing with multiple finance and business teams.

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Job Purpose

• The Professional Assistant to the Head of Marketing – Health & InHouse will work closely with her and members of her leadership team to aid in the execution of their responsibilities. The individual in the role will be required to assist the HOD and Managers with daily administrative management tasks, PA related duties, office and team management, business related tasks such as creating and collating reports, incident management and escalations, taking minutes, and other organizational tasks.
• The Professional Assistant to the HOD is entrepreneurial, well organised, practical, self-driven and passionate about technology, with strong co-ordination, problem solving and communication skills. Ultimately, contribute to the efficiency of the department by providing personalized and timely support to executive members.

Key Duties and Responsibilities

• Directly supporting the Head of Marketing – Health & InHouse in the execution of her responsibilities.
• Provide administrative support to the delivery of departmental objectives and at times act as the department relationship manager.
• Administration Support – Secretariat duties for meetings, diary management, travel coordination, gift & event arrangement.
• Financial and Contract Management - Reimbursement processing and queries; department payroll processing, budget tracking, contract administration.
• Training Coordination – Document, track and report on department training requirements; assist with the group wide cyber awareness program.
• Office Management – responsible for general office administration and operations to ensure effective delivery of staff and services.

Personal attributes and skills

The successful individual will be required to demonstrate the following competencies:  

• Working knowledge of computer packages: Windows; MS outlook; MS word; MS Excel; MS PowerPoint; MS office; MS project.
• Business Writing.
• Proven presentation skills.
• Administration.
• Meeting Facilitation.
• Organising and Planning

Behavioural Skills

• Takes initiative and works under own direction
• Uphold ethics and values and demonstrates integrity
• Ability to communicate clearly, concisely and professionally
• Excellent planning abilities
• Works in a systematic, methodical and orderly way
• Works productively in a pressurized environment
• Uses discretion when dealing with confidential correspondence/information
• Ability and willingness to work flexible hours if required
• Has a passion and interest in administration
• Manage deadlines effectively and efficiently.

Education and Experience

• Matric and a Secretarial or related qualification
• Minimum of 5 years’ experience as a secretary/PA, preferable to top management.
• High degree of accuracy and attention to detail of all secretarial responsibilities.
• Experience in a large corporate environment.
• Project administration experience
   

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Key Purpose of the role

• The ISO administrator is responsible for ensuring that the organisation’s management systems comply with applicable ISO standards (e.g. ISO 9001). The role focuses on establishing, maintaining, improving, and ensuring compliance with ISO requirements to support business performance, risk management, and continuous improvement.
• The Quality Auditor Administrator provides operational, administrative, and coordination support to the quality and audit function. The role ensures that quality audits are well-organised, documented, tracked, and reported in line with internal quality frameworks and ISO requirements.

Areas of responsibility may include but not limited to
iQS and QA Administrative Duties

• Compiling Weekly, Monthly and Ad Hoc Reports (Open deviations and breaches not logged into report)
• Assess the effectiveness of RCA with all deviations logged (breaches and audit findings and management feedback on the monthly DPMO audits). This will be assessed monthly to determine.
• If iQS requirements were implemented e.g. correcting fixable defects, corrective and preventative actions that have been implemented
• Take minutes for iQS related meetings
• Ongoing maintenance of iQS documents e.g. iQS SOP’s and Templates
• Ongoing maintenance of iQS Pinpoint content
• Assist with documenting audit findings
• Uploading iQS documentation to SharePoint
• Assist with planning e.g. requesting organogram
• Drafting the iQS audit plan for all business areas with Group Risk
• Schedule iQS audits in auditees calendars
• Maintenance of iQS Deviation System e.g. Set-up Metric and Skill
• Identify areas of concern and system related issues.
• Update and communicate the iQS Objectives monthly tracker
• System enhancements (Business Case / User Acceptance Testing / sign-off)
• Responsible for Management Review
• Schedule external audits
• Send out QA audit notifications
• Update and maintain the Operational Opportunities
• Compile zero DPMO scores

Personal Attributes and Skills     
The successful candidate must demonstrate the following competencies:

• Communication.
• Teamwork.
• Problem solving.
• Analytical skills.
• Initiative and enterprise.
• Planning and organizing.
• Self-management.
• Learning.
• Technology.
• Leadership.
• Mentorship.
• MS Office - Advanced excel and word skills

Education and Experience

• Matric Essential
• IRCA ISO 9001: 2015 Lead Auditor certification advantageous or similar
• Employee benefits or Group Risk experience beneficial
• Good understanding of the ISO standard and Quality Management
• NQF Level 7 qualification.
• Advanced knowledge and experience of MS Office products including Excel, Access, Visio, and PowerPoint
• Understanding of complex Excel formulas, pivot tables, and graphs.

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Key Outputs
The successful applicant will be responsible for but not limited to the following job functions:

• Be involved in executing the Vitality strategy in particular and Discovery strategy as a whole by introducing and enhancing various products and features in line with said strategy
• Be product lead of cross functional development teams for new products or features, including large projects and launch items
• Be able to successfully take a new product or feature from conceptualization through to implementation.
• Be aware of customer experience, digital and gamification trends and innovations in this field to act as an expert in guiding Vitality’s new product or feature experience and enhancing Vitality’s current product or feature suite to achieve strategic outcomes
• Maintain awareness of trends and innovations in health and wellness
• Work with various stakeholders including marketing, systems, graphics and usability experts to ensure great member experience in new and current product enhancements
• Manage the priority of work and ensure delivery of work within each product’s stream as well as where it fits in with the bigger picture of Vitality’s strategic outcomes according to greatest ROI and value.
• Ensure all products are designed to optimize self-servicing and are operationally efficient
• Hold strategic relationships with certain Vitality partners and suppliers.
• Ensure the system’s solution is efficient in achieving ROI and prudent from a cost and time perspective
• Develop a broad knowledge of Vitality’s product and feature offering and assess the impact of new products/feature and product/feature enhancements to the greater Vitality business.
• Identify critical elements of each product that must contribute to the product’s success in particular and Vitality’s strategic success as a whole
• Identify key failure points in products and ensure that appropriate mitigations are in place either in product design or efficient operational processes
• Contribute to formal and informal research to assist in product design and refinement
• Develop presentation decks for meetings both internal and external
• Develop product/feature specifications for product/feature launches and enhancements as well as medium to large projects
• Provide insights on the performance of products against strategic objectives, targets and expected outcomes and propose interventions where required to ensure that these are met.
• Encouraging members to remain engaged with Vitality and realize the value in participating in Vitality Benefits.
• Ensuring the Vitality Benefits achieve Vitality’s strategic objectives.
• Ensure that every Vitality member has the opportunity to engage with Vitality and experience its value. This spans across each touch point in their journey from onboarding onwards, where we have the ability to continuously drive engagement.
• Identifying barriers to engagement and remove hurdles for members.
• Ensuring the member involves a simple journey that ends up rewarding members for what they do daily to take care of their health and a journey that makes members want to do more for themselves.

Responsibilities
The successful candidate will assume overall responsibility for:

• Liaising with other areas of the business such as marketing and systems on an ongoing basis.
• Compile business cases to motivate for the implementation of a new or enhancement to existing product/feature
• Present information to an audience to gain buy-in and approval for a project or feature
• Approve business specifications and system’ user specifications
• Approve marketing content and UX / member journeys that they are in line with the strategic outcomes of the product
• Approve testing plans to ensure all scenarios are catered for when new features and products are introduced.
• Ensure operational efficiency is built into new and existing products.
• Liaise and manage other business leads from other departments such as marketing, systems, operations, servicing, project office and finance to ensure their specifications fulfill the strategic and functional objectives of the products as well as implementation of the project is successful.
• Contribute to formal and informal research to aid in the design and improvement of engagement, growth, customer experience, products, and features.
• Ensure the relevant benefits have engagement targets defined
• Be responsible for driving member engagement to ensure the stated targets are achieved. This involves creating engagement strategies and coordinating with relevant business areas to execute on these strategies.

Support the head of Vitality Product management to:

• Plan and drive the delivery of new Vitality products/feature and existing product/feature enhancements.
• Define and execute the Vitality strategy and ensuring projects further the business strategic objectives.
• Perform other functionally related duties as assigned.
• Maintain operational processes where strategic input determines the direction of product developments

Qualifications and experience

• Minimum of a bachelors degree.
• Post graduate degree or business diploma is preferable but not essential
• 3 - 5 years’ experience in product development / management and/or digital marketing and strategy.
• Experience at managerial level is preferred
• Exposure to digital trends and strategies
• Experience in agile product ownership is preferred.
• Proven track record of leading projects and people.
• Proven track record of project implementation
• Relationship building experience
• Track record of working well across various departments in a large organization is preferable
• A proven understanding of digital trends, customer experience, growth and engagement activities, and strategy formulation.

Key personality traits and competencies
Personality traits and culture fit:

• Resilience and persistence
• Optimism and creativity
• Self-confidence to thrive in dynamic, changing and fast-paced environment.
• Strong leadership ability
• Self-motivated and driver of initiatives, with a strong sense of ownership
• Excellent and well-structured written and verbal communication
• Well organized
• Eye for detail and big picture simultaneously
• Able to context switch effectively, and to juggle multiple hats and multiple initiatives concurrently