Internship: Knowledge Management at Discovery Limited

Key Purpose of the role

• The ISO administrator is responsible for ensuring that the organisation’s management systems comply with applicable ISO standards (e.g. ISO 9001). The role focuses on establishing, maintaining, improving, and ensuring compliance with ISO requirements to support business performance, risk management, and continuous improvement.
• The Quality Auditor Administrator provides operational, administrative, and coordination support to the quality and audit function. The role ensures that quality audits are well-organised, documented, tracked, and reported in line with internal quality frameworks and ISO requirements.

Areas of responsibility may include but not limited to
iQS and QA Administrative Duties

• Compiling Weekly, Monthly and Ad Hoc Reports (Open deviations and breaches not logged into report)
• Assess the effectiveness of RCA with all deviations logged (breaches and audit findings and management feedback on the monthly DPMO audits). This will be assessed monthly to determine.
• If iQS requirements were implemented e.g. correcting fixable defects, corrective and preventative actions that have been implemented
• Take minutes for iQS related meetings
• Ongoing maintenance of iQS documents e.g. iQS SOP’s and Templates
• Ongoing maintenance of iQS Pinpoint content
• Assist with documenting audit findings
• Uploading iQS documentation to SharePoint
• Assist with planning e.g. requesting organogram
• Drafting the iQS audit plan for all business areas with Group Risk
• Schedule iQS audits in auditees calendars
• Maintenance of iQS Deviation System e.g. Set-up Metric and Skill
• Identify areas of concern and system related issues.
• Update and communicate the iQS Objectives monthly tracker
• System enhancements (Business Case / User Acceptance Testing / sign-off)
• Responsible for Management Review
• Schedule external audits
• Send out QA audit notifications
• Update and maintain the Operational Opportunities
• Compile zero DPMO scores

Personal Attributes and Skills     
The successful candidate must demonstrate the following competencies:

• Communication.
• Teamwork.
• Problem solving.
• Analytical skills.
• Initiative and enterprise.
• Planning and organizing.
• Self-management.
• Learning.
• Technology.
• Leadership.
• Mentorship.
• MS Office - Advanced excel and word skills

Education and Experience

• Matric Essential
• IRCA ISO 9001: 2015 Lead Auditor certification advantageous or similar
• Employee benefits or Group Risk experience beneficial
• Good understanding of the ISO standard and Quality Management
• NQF Level 7 qualification.
• Advanced knowledge and experience of MS Office products including Excel, Access, Visio, and PowerPoint
• Understanding of complex Excel formulas, pivot tables, and graphs.