Lodge Manager (JB5793) at Kontak Recruitment

• The Lodge Manager is responsible for overseeing all aspects of lodge operations to ensure exceptional guest service, safety, and satisfaction. This role involves leading and managing lodge staff, coordinating daily operations, maintaining the property, and ensuring the lodge delivers a consistently memorable experience for all visitors. The position requires a hands-on leader who can manage people, operations, and guest relations while maintaining high standards across the lodge

Minimum Requirements:

• Must be available to attend an on-site assessment in Hoedspruit
• Proven experience overseeing lodge or hospitality operations
• Strong guest service and customer engagement skills
• Experience managing and supervising staff teams
• Ability to handle operational, administrative, and guest-related responsibilities
• Strong organisational and problem-solving abilities
• Ability to manage responsibilities during staff off-days
• Understanding of health, safety, and operational standards within a lodge environment

Duties and Responsibilities:

• Ensure a welcoming and high-quality experience for all guests
• Handle guest inquiries, concerns, and special requests professionally
• Manage guest check-in and check-out procedures
• Supervise guest activities and maintain a positive environment
• Recruit, train, and manage lodge staff, including housekeeping, maintenance, and front desk teams
• Schedule staff shifts and monitor performance
• Foster a cooperative and productive work environment
• Oversee daily lodge operations, including reservations, guest services, and dining
• Manage budgets, track expenditure, and ensure financial performance
• Ensure facilities, rooms, dining areas, and outdoor spaces meet health and safety standards
• Implement and monitor lodge policies and procedures
• Promote the lodge through online platforms and social media
• Build guest relationships to encourage repeat visits and positive reviews
• Analyse guest feedback and implement improvements
• Conduct regular inspections of facilities and equipment
• Address emergency situations related to guest safety and health
• Oversee environmental and sustainability initiatives
• Ensure continuity of duties during staff off-days