Public Sector Account Manager at Kontak Recruitment

• A leading South African ICT solutions provider is looking for a Public Sector Accounts Manager to drive business growth, manage strategic client relationships, and expand its presence within government and public sector environments. The organisation delivers managed IT services, cloud solutions, cybersecurity, infrastructure management, business continuity, networking, and technical support services to public and private sector clients across South Africa.
• The role focuses on developing new business opportunities, increasing revenue through cross-selling and upselling, managing key public sector accounts, and building strong relationships with senior stakeholders. Acting as the link between clients and internal teams, the successful candidate will ensure effective service delivery, customer satisfaction, and commercial success while leveraging their public sector sales experience and strong understanding of ICT, telecommunications, and technology solutions.

Minimum Requirements:

• Grade 12 / Matric or equivalent NQF qualification
• Valid Drivers License with own vehicle
• Sales qualification or certificate advantageous
• 2–3 years’ sales experience within the Public Sector environment
• Experience within the ICT, IT Services, Telecommunications, or Technology sector
• Strong understanding of ICT products, solutions, and industry trends
• Knowledge of IT networking concepts and technology solutions
• Proven track record in new business development and account management
• Strong negotiation, presentation, and relationship-building skills
• Ability to engage with senior stakeholders and decision-makers
• Experience managing sales pipelines and forecasting opportunities
• Strong commercial acumen and revenue-generation capability
• Proficiency in Microsoft Office
• Excellent communication and interpersonal skills
• Strong problem-solving and analytical abilities
• Customer-focused and service-driven approach
• Ability to manage multiple accounts and opportunities simultaneously
• Professional and client-facing presentation skills
• Strong networking and stakeholder engagement abilities
• Ability to work independently and achieve sales targets

Duties and Responsibilities:

• Generate new business opportunities within the public sector market
• Drive revenue growth through cross-selling and upselling of technology solutions
• Identify and pursue new sales opportunities across the organisation's service portfolio
• Build and maintain a strong sales pipeline
• Prepare and submit proposals, quotations, and tender responses
• Achieve monthly and quarterly sales and revenue targets
• Manage and develop assigned client accounts
• Build and maintain relationships with key stakeholders and decision-makers
• Conduct regular customer visits and engagement meetings
• Maintain ongoing communication with clients to identify opportunities and address concerns
• Manage commercial negotiations, pricing discussions, and contract-related engagements
• Ensure customer requirements are effectively managed and fulfilled
• Retain and grow existing business through proactive account management
• Serve as the primary point of contact for client escalations and service-related matters
• Work closely with technical, project management, helpdesk, and product teams to ensure customer satisfaction
• Stay informed on emerging technologies, ICT trends, and industry developments
• Attend industry events, networking functions, and customer engagements
• Perform lead generation and business development activities
• Maintain accurate pipeline reporting and sales forecasting
• Monitor customer financial performance and account profitability
• Ensure efficient coordination between clients and internal stakeholders to support service delivery
• Resolve complex customer issues and facilitate effective problem resolution
• Maintain accurate customer records, account documentation, and reporting requirements