Job Opportunities at Old Mutual South Africa

Job Description

• Responsible for the overall operational support to the Public Sector business unit. Role entails binder oversight, provision of service to the binder holder and other Public Sector brokers, reconciliation of third-party data, bordereaux and assist with data verification for Channel Results reporting.

Responsible for Public Sector operational support, by ensuring accuracy of binder holder data and non-binder brokers’ data into TIA system and provision of support to the Underwriting, Finance, and Risk & Compliance teams.

• Analyse finance reports from the Binder holder and from TIA system to ensure accuracy in preparation for Channel Results reporting meeting.
• Checking policy correctness on TIA system after it has been issued.
• Send out policy schedules to brokers.
• Prepare invoices after policies have been issued by Underwriting team.
• Maintain updated credit control/ debtors list.
• Check facultative reinsurance placement transactions after they have been processed and follow up to ensure payment to the facultative broker in line with the PPW.  
• Maintain updated credit control/ debtors list.
• Communicate outstanding premiums with brokers.
• Cross-check bordereaux from Binder holder against closing instructions.
• Prepare information for Finance team to ensure that Binder fees are paid on time and accurately.
• Provide assistance to the Underwriting, Finance, and Risk & Compliance Team to support the Public Sector BU.
• Provide assistance to the Claims team with all their required underwriting and premium payment information. 
• Ad-hoc day-to-day assistance to the Public Sector Head.

Continuous improvement to ensure effective service

• Actively participate in problem solving activities to define problems, assess current state root causes, design and test solutions, implement solutions, and sustain and continuously improve to permanently eliminate problems within Public Sector.
• Actively participate in continuous improvement by fully engaging in daily hurdles, generating suggestions, following appropriate procedures and continuous process improvement work principles, participating in problem solving activities, and utilizing continuous improvement tools to support the work of the Public Sector team.
• Ensure statutory and legislative knowledge is always current in order to resolve customer complaints, to advise the Binder holder and non-binder brokers on corrective solutions to mitigate risks and to improve the customer experience whilst complying with governance requirements.
• Ensure adherence to organisational policies, practices and
• Identify solutions to enhance cost effectiveness and increase operational efficiency.

Service delivery to ensure customer satisfaction

• Maintain service, quality and desired outputs within a specific functional process through ensuring compliance to tactical policies, procedures and standards.
• Establish productive operational relationships with key stakeholders in the various channels and administrative teams.
• Develop work routines in line with operational plans / schedules in order to manage achievement of service delivery goals.
• Share knowledge on, and participate in the creation of new standards, control systems and procedures to maintain service delivery.

Cost control and governance adherence

• Proactively ensure use of time, of resources, money, materials or equipment is in line with policies and procedures.
• Comply with corporate governance policies, procedures and standards.
• Operate within agreed mandates.

Quality people practices

• Align own behaviour with the organisation culture and values.
• Share and transfer product, process and systems knowledge to colleagues.
• Ensure achievement of own performance objectives.
• Actively share information with other team members regarding successes, issues, trends and ideas.
• Actively participate in own professional development and career path.
• Actively promote a culture of learning and high-performance culture amongst team members.

Minimum Requirements

• Diploma/ BCom Degree (preferably in Insurance or Risk Management)
• 6 months to 3 years’ experience in the short-term insurance industry

Closing Date

24 April 2023