Quality Assurance Analyst ( IT) at CHEP

Position Purpose

The Quality Assurance Analyst’s role is to develop and establish quality assurance standards and measures for the information technology services within CHEP. This individual will also gather and analyze data in support of business cases, proposed projects, and systems requirements. This will include developing and writing test plans and scripts for tracking defects and fixes in the CHEP applications assigned to the individual. The QA Analyst will apply proven analytical and problem-solving skills to verify the system solution meets business requirements according to quality assurance standards in order to maximize the benefit of business investments in IT initiatives.

Responsibilities

• Retrieving, Reviewing and analysing QA data.
• Identifying barriers and root causes of QA issues and performance gaps.
• Writes, revises, and verifies quality standards and test procedures for program design and product evaluation to attain quality of software economically and efficiently.
• Reviews new or modified program, documentation, diagram or flow chart, to determine if program will perform according to user request and conform to guideline. 
• Collecting and producing written documentation for reporting findings.
• Enters instructions into HP ALM (Hewlett-Packard Application Life Cycle Management) to test functionality for validity of results, accuracy, reliability, and conformance to establishment standards.
• Understands the change/enhancement to detect errors or interruption of program
• Identifies differences between establishment standards and user applications and suggests modifications to conform to standards.
• Identifies quality improvement opportunities.
• Sets up tests to locate errors following installation of program
• Researches best practices to impact quality improvement initiatives and utilization standards.
• Monitoring the application of improvement initiatives.
• Identifying and recommending procedures and workflow improvements.
• Working with others to develop and streamline workflows.
• Collecting, assisting with developing and analysing quality measurement data.
• Maintain quality assurance database (HP ALM) to record test results, document and track, defects.
• Train software program users on using HP ALM to perform User Acceptance Testing
• Monitors performance after implementation to prevent reoccurrence of program operating problems and ensure efficiency of operation.
• Writes documentation to describe program evaluation, testing, and correction.
• Providing feedback to both and employees on the quality of work.
• Participating and/or leads appropriate project work.
• Make recommendations for improvement of applications to programmers and software developers or engineers
• Provide functional knowledge for automation script creation and maintenance

Challenges

• Occasional evening and weekend work to meet project/release deadlines. Sitting for extended periods of time.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components. Physically able to participate in training sessions, presentations, and meetings.
• Some travel may be required for the purpose of off-site software and system applications testing.
• Works across time zones and cultures.
• Works autonomously.

Qualifications

• BSc in Computer Science, MIS or related field, or related, equivalent experience.
• Certified Associate in Software Testing (CAST), aligned with Software Testing Body of Knowledge (STBOK), as recognized by Quality Assurance Institute (QAI). ISTQB – Certified tester Foundation level or similar professional certification in SQA
• Experience
• 3 – 5 years direct experience in overseeing the design, development, and implementation of quality assurance standards for software testing.
• 3 – 5 years hands-on functional experience with SAP ERP, SAP BW, and QA testing tools (e.g., Zephyr Scale, Gatling, Cucumber, Worksoft)
• 3 – 5 years’ experience utilizing various types of testing concepts
• 3 – 5 years direct experience as a tester for major application integration and/or major application product release
• Intermediate knowledge of system testing best practices and methodologies
• Extensive practical knowledge in importing data for use in report software, spreadsheets, graphs, and flow charts. Experience with statistical reporting and analysis
• Proven data analysis, data verification, and problem-solving abilities.
• Excellent understanding of the organization’s goals and objectives.
• Knowledge of applicable data privacy practices and laws.
• Experience with global software development landscapes is desirable.
• Experience hands on functional in testing Siebel, Salesforce, SAP ERP, JDA/Manugistics applications, Web and Mobile Applications, EDI, Atlassian (Confluence, Zephyr for Jira) and interfaces is highly desirable.
• Previous experience in a high-volume transaction-based environment preferred.
• Familiarity with customer audits

Skills and Knowledge

• Well-developed problem solving and communication skills
• Good analytical skills and experience with implementation of Software Quality Assurance methodologies.
• Familiar with quality assurance metrics such as defects, defect counts, test results and test status.
• Excellent written and oral communication skills.
• Excellent listening, presentation, and interpersonal skills.
• Ability to communicate ideas in both technical and user-friendly language.
• Able to prioritize and execute tasks in a high-pressure environment.
• Keen attention to detail.
• Experience working in a team-oriented, collaborative environment.