Quality Assurance Engineer at FICO

What you will do

Overall process management 

• Implement process kaizen improvements in all stages of the process. 
• Ensure mandatory standards are in place, and best practice is in place
• Implement the optimal process conditions through the process control. 
• Perform daily analysis of performance losses and rework in the converting process. 
• Develop and put in place process parameters and ensure they are trained and used 
• Establish process Q-Points and ensure they are trained and used
• Ensure packaging material spec is in place, updated and complied with
• Develop SPC system and ensure staff use the system accordingly
• Overall supplier management - KPIs

Perform supplier evaluating

• Perform supplier auditing
• Perform common agenda with suppliers
• Perform monitoring and control of improving the quality of our suppliers, through action plans
• Monitor supplier performance based on incoming inspection

Overall customer management - KPIs

• Claims reporting
• Claims analysis
• Eradication of claims
• Implement COA’s system

Overall claims management 

• Eradication of customer claims
• Perform technical analysis of customer claims and complaints. 
• Proper deployments of claim and putting action plan in place to eradicate
• Ensure customer reports are compiled and sent to customers on time
• Ensure that supplier related losses & non-conforming product is claimed from suppliers

Six sigma management

• Consolidating CPk data and reporting to global 
• Improving six sigma index and ensuring global target is met

Total Barriers management

• Monitor barriers efficiency and optimise barrier management. 

Quality Maintenance Pillar

• Serve as a member of the pillar for maintaining quality. 
• Update Pillar board with deployment and action plan
• Defect waste and claims reduction 

Other

• Participate in activities by analysis of risks related to Health and Work Safety. 
• Perform other related tasks and / or forming part of the quality process, always necessary. 
• Visit suppliers for assessing complaints
• Lead WCM team

We believe you have

• BSc Degree (Mech Eng, Chem. Eng, Elect Eng or Industrial Eng) equivalent tertiary qualifications. 
• At least 3 years Quality Assurance experience in an FMCG environment, including experience of working within a quality-driven and WCM / TPM driven environment. 
• Coating process experience would be an add advantage.
• Knowledge and experience of printing, laminating or filling machine will be an advantage
• Proficiency in MS Office, SAP R/3 would be an advantage
• High degree of accuracy in collating, checking and analysing data and information
• Printing and coating process knowledge
• Prior knowledge of customer relationships
• Strong business communication skills at all levels and disciplines; both written and oral
• Able to maintain an eye for detail in a pressurised working environment whilst maintaining consistency and courtesy 
• Able to manage multiple tasks while demonstrating time management / prioritisation skills 
• Able to understand and work within defined processes 
• Able to effectively negotiate solutions
• Able to work in a matrix organisation aligned to account teams and specialist functions
• Able to demonstrate a flexible working attitude
• Able to work effectively in a team environment
• Leadership, planning & organizing skills
• Conflict Management skills
• Decision making skills
• Customer orientated
• Performance oriented
• Team Player
• Attention to details
• Analytical skills

We Offer You

• A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
• A culture that pioneers a spirit of innovation where our industry experts drive visible results
• An equal opportunity employment experience that values diversity and inclusion
• Market competitive compensation and benefits with flexible working arrangements

This job posting expires on 2nd August 2022.