Quality Assurance Supervisor at Macsteel

Minimum Requirements

• Bachelor's degree in Engineering , Qaulity Management of a related field.
• Minimum of 5 years experience in quality assurance and process improvement, preferably in the steel industry.
• Proven experience in managing quality assurance processes and driving process excellence in a large scale, complex environment.
• Strong knowledge og quality management systems (QMS) and standards such as ISO 9001.
• Proficiency in quality assurance methodologies, tools and techniques eg Six sigma, lean manaufacturing.
• Strong analytical and problem solving abilities.
• Effective communication and interpersonal skills.

Duties and Responsibilities

• Quality Management System
• Maintain ISO 9001 requirements.
• Ensure ISO 9001 requirements are compiled to.
• Collate and submit relevant reports and supporting documents as per industry norms.

Quality Assurance

• Initiate plan, perform and coordinate internal and external quality audits. Submit audit reports with findings to the management team. Ensure corrective actions have been implemented.
• Develop, implement, control and monitor all quality assurance policies and procedures.
• Report on the performance on the Quality Management System and recommend areas of improvement.
• Raise relevant non-conformance reports (NCR’s) and ensure NCR’s are addressed adequately.
• Investigate customer complaints and implement remedial actions where required.
• Analyse trends and performances.
• Identify and implement continuous improvement initiatives.
• Ensure specifications are enforced and irregularities are rectified timeously.
• Ensure all non-conformances are identified and resolved.
• Co-ordinate claims and ensure timely close-out and resolution

Technical

• Evaluate testing requirements from customers.
• Ensure all non-standard services or products are evaluated, captured, and approved or not approved and relevant feedback is provided to internal and/or external stakeholders.
• Investigate product failures and recommend remedial actions.
• Conduct customer visits to validate complaints of non-conforming products

Customer Quality Assurance

• Collaborate with the sales and customer service teams to address customer quality concerns.
• Implement processes to capture and analyse customer feedback related to product quality.
• Lead investigations and implement corrective actions for customer complaints.

Supplier Quality Management

• Develop and maintain relationships with key suppliers to ensure they meet quality standards.
• Conduct supplier audits and assessments to ensure compliance with quality requirements.
• Collaborate with suppliers to resolve quality issues and drive improvements.