Quality Assurer Specialist – Retirement Fund Administration at NMG Benefits

Role Overview

The Retirement Fund Quality Assurer is responsible for the checking, processing, and auditing of specific tasks and processes. The role is supporting the management team to meet service level agreements and mitigating risk.

Key Performance Objectives

Objectives:

The checking and processing of the following tasks (not limited to these)

• investments and disinvestments
• daily pricing of investment transactions where needed
• monthly contributions
• all type of claims
• renewals
• year-ends
• all type of statements
• admin reports
• any other client reports
• system corrections / allocations
• Need to respond to all queries and escalations efficiently and independently
• Any other adhoc task identified by the manager when needed

The Quality Assurer will also support the Operations Specialist where there is a need

Monitoring

• Team should be 100% compliant with the style guide
• Team should be 100% compliant with legislation
• Team should be 100% compliant with company process and procedures
• Team should be 100% compliant with service level agreements.
• Use of task control to measure turnaround times
• Audits to be done of work quality and accuracy

Customer Focus

• Effective verbal and written communication
• Putting the client first.
• Professionalism.
• Meet turnaround times
• Must be able to deal with high level client queries / complaints

Note: Your manager can change your tasks and fund allocations, at any time based on the needs of the business.

Qualifications

Any tertiary qualification or working towards one

Experience

• At least 3 - 5 years’ experience in financial industry.
• Advance Excel experience
• Ability to work with all Microsoft applications

Competencies

• Computer Skills
• Results driven
• Collaboration skills
• Extremely analytical skills
• Interpersonal Skills.
• Time Management.
• Problem Solving Skills.
• Verbal and Written Communication Skills.
• Able to work independently
• Strong level of responsibility and accountability
• Attention to detail
• Action oriented
• Client focus