Quality Control Consultant - Midrand at Metropolitan

Role Purpose

• Perform quality control and assurance of data on business systems, to ensure standards are met and to maintain and monitor the quality assurance process.

Requirements

• Grade 12 or equivalent qualification.
• Relevant degree or tertiary qualification.
• 2 - 3 years relevant experience.
• Insurance industry experience.
• Experience in client services or quality assurance.
• Tshivenda speaking (preferrable).

Duties and Responsibilities

• Provide independent assurance on the adequacy and effectiveness of the control environment for operational processes and procedures.
• Assess the quality of data captured on business systems against quality standards to ensure correctness of data.
• Identify, report on and monitor process and system improvements required.
• Identify any possible gaps, risks or training requirements for internal processes and procedures and engage with the relevant stakeholders to compile action plans.
• Collate information regarding quality assurance and adherence to standard operating procedures to obtain a holistic view of the operational environment.
• Report on areas of opportunity and risk within the team(s) and make recommendations to close identified gaps.
• In conjunction with the line manager provide the team with constructive feedback with regards to quality assurance assessments.
• Provide feedback and coaching to team members to achieve desired quality levels.
• Implement quality assurance processes, standards and requirements to ensure quality of the operational environment is monitored and maintained.