Quality Coordinator (Middle East/Far East) - Fruit Industry - Stellenbosch at Agricruitment Limited

Key Performance Area    
Key Activity
  
Accreditations and market/client specific requirements/protocols

•  Study and communicate client contracts and technical requirements 
•  Market/client specific label, marking & inner-packing requirements
•  Knowledge and understanding of market specific protocols and requirements
•  Assist Growers/Packing facilities in accreditations. (Internal audits) 
•  Control and manage MRL’s for various markets
•  Cover all technical fields of contract.  
•  Need to adapt to structure and system changes, trends and industry information.
•  Incorporate requirements into packing guides 
•  Keep up to date with their latest requirements and build relationship.
•  Stay updated on latest changes and SOP regarding pre- and post-harvest chemicals.

Effective handling and processing of quality feedback/information

•  Analyse arrival report information and file all reports.  
•  Flag problem fruit on QX.
•  Verification and quantification of claims
•  Internal quality reporting. 
•  Compile claim reports to growers
•  Manage disputes and conflict relating to impact of quality on supplier payments.
•  Calculate correct claim values
•  Determine whether the cause of the claim is inherent, caused by supply chain, or related to market conditions
•  Prevent risk on supplier payments for fruit with quality problems.
•  Report on quality issues during the weekly Ops meeting. Claim resolution and settlement within 28 days.
•  Compile claim reports

Marine insurance claims 

•  Log claims with insurers 
•  Follow marine claim procedures
•  Gather evidence and documents to support claims
•  Compile claim letter and supporting documentation per claim
•  Efficient recovery of losses from service providers
•  Identify actions to prevent reoccurrence, in collaboration with Logistic service providers and SC

Fruit inspections

•  Inspecting fruit at source, port or market. Organizing third party inspections through internal & external service providers. 
•  Process inspection information.
•  Pre-shipment quality control and appropriate action to be taken if necessary.  
•  Compile and upkeep of supplier’s quality profiles

General functions

•  Attend workshops and industry meetings. 
•  Compile grower/packhouse list and expiry dates of certificates. File all accreditation certificates and spray records. Compile receiver list and status of requirements etc. List special market PUC’s.
•  Familiarize yourself with market phytosanitary requirements and NDA specifications
•  Remain informed of changing or new industry developments and/or requirements.  
•  Compliance to export / market requirements.
•  Familiarize yourself with market phytosanitary requirements and DAFF. 

Education Required

• Relevant tertiary qualification
• In-house and/or external training in quality management
• Industry training in export requirements/protocols

 Skills Required

• Good negotiation skills
• Good technical skills, especially knowledge of post-harvest disorders, their causes and the impact of the export handling chain on fruit quality
• Thorough understanding of economics of claims management and the quantification of losses due to poor quality
• Thorough knowledge of the concepts of total quality management, quality assurance and quality control
• Attention to detail and neatness

Experience required

• Quality-related experience with perishable products will be advantageous