Quality Improvement Coach at The Aurum Institute

Description

• The QI Coach will provide technical support to Districts and Sub-districts to implement and successfully run Operation Phuthuma nerve centres that are focused on data driven quality improvement problem-solving methodology.  

  Quality Improvement:

• Provide quality improvement technical support to district and sub-district management teams:
• Assist is the establishment and running of operation Phuthuma nerve centres.
• Develop quality improvement capacity within DOH management teams
• Assist DOH management teams to use data for improvement.
• Analyzing and interpreting data to identify opportunities for improvement.
• Design, develop and monitor improvement projects at district, sub-district and facility level.
• Capacity building for quality improvement within Aurum and DOH
• Analyzing data for reporting and project design purposes
• Assist in implementation of Quality Improvement activities by working collaboratively with a multidisciplinary team to identify gaps in service delivery and to identify and set improvement priorities.
• Continuous report writing, recordkeeping of all working procedures, identification of gaps, development and implementation of new procedures and standards.
• Follow-up on the implementation of changes and comment on improvements, ensure continuous improvement.
• Guiding and directing stakeholders in the development, implementation and measuring of quality improvement initiatives 

  Training:

• Conduct training workshops to build QI knowledge for all levels of DoH staff.
• Facilitate learning sessions and collaboratives. 

  Mentoring:

• Provide formal mentoring to DoH managers and facility level staff, to ensure skills transfer.
• Capacitate Quality Improvement coaches and manage their day-to-day functions accordingly. 

   Liaise with External and Internal Customers:

• Develop and maintain excellent working relationships with DoH management teams
• Form and maintain close working relationships with various specialists within Aurum and other organizations to ensure appropriateness and correctness.
• Represent Aurum at organisational and external stakeholder meetings. 

  General:

• Comply with all safety policies, practices, and procedures according to prescribed procedures and legislation.
• Report all unsafe activities to Senior Management/Human Resources.
• Adhere and maintain decision making authority as allocated to the position.
• Participate in proactive team efforts to achieve departmental and company goals. Adheres to the organisation SOP’s, guidelines and confidential agreements.
• Provide leadership to others through example and sharing of knowledge/skill.

Requirements
   Qualifications

• An appropriate diploma or degree in Health, Public Health, or related field
• Certificate in project management.

   Work Experience:

• Significant experience in working with the department of health.
• Should have significant previous experience and technical knowledge of quality improvement.
• At least 2 years’ experience in quality improvement or related field. 

  Skills:

• Technical, functional and behavioural
• Track record of implementing and managing Quality Improvement projects
• Ability to analysis data for improvement purposes
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to define problems, collect data, establishes facts and draw valid conclusions.
• Ability to transfer knowledge in an exciting and comprehendible way
• Good management skills
• Facilitation skills
• Mentoring skills
• Train the trainer skills
• Advanced verbal and written communication skills in English
• Excellent organizing skills
• Ability to work in a team context.

Knowledge:

• Proficient personal computer skills including electronic mail, record keeping, routine database activity, word processing, spread sheet and graphics.
• Computer literate: Efficient in Microsoft office, Excel, PowerPoint, and spreadsheet application.