Quality Manager at Hire Resolve

Job Description

• We are seeking a highly skilled and dedicated Quality Manager to oversee quality control operations and ensure the highest standards of product quality across the manufacturing process.
• The role ensures all deliverables meet customer expectations, regulatory requirements, and organizational goals by developing, implementing, and managing quality assurance systems and procedures.

Responsibilities

• Develop, implement, and maintain an effective Quality Management System that meets international standards (e.g., ISO 9001) and regulatory requirements
• Monitor and manage internal quality control processes for production
• Oversee testing of raw materials, in-process production, and final products to ensure compliance with quality standards
• Collaborate with production and engineering teams to improve processes, reduce defects, waste, and variation
• Ensure compliance with local and international quality regulations; support internal and external audits
• Address customer complaints and feedback, identifying root causes and implementing corrective actions
• Evaluate and monitor quality of raw materials and suppliers, ensuring standards are met
• Lead the quality assurance team and provide training to maintain high performance
• Develop and implement risk assessment protocols to prevent defects and address non-conformances proactively

Requirements

• Grade 12
• Bachelor’s or Master’s degree in Chemistry or a related field
• Professional certification in Quality Management is advantageous
• Minimum of 2 years in quality management within the manufacturing industry, with a strong understanding of production processes and quality standards
• Familiarity with ISO standards, SANS testing methods, SABS requirements, NRCS requirements, and industry best practices in quality control and assurance
• Proven experience managing and leading cross-functional teams in a manufacturing environment
• Strong analytical and problem-solving skills with the ability to implement corrective and preventive actions
• Ability to identify inefficiencies and drive continuous improvement initiatives across departments
• Excellent written and verbal communication skills, with ability to work collaboratively and present findings to senior management
• Proficiency in quality control tools, statistical analysis software, and Microsoft Office Suite
• Ability to lead and train quality assurance teams to maintain high performance and up-to-date knowledge of quality standards