Quality Manager at Maersk Line

KEY RESPONSIBILITIES:

Quality Assurance & Compliance

• Develop, implement, and maintain quality management systems aligned with customer, regulatory requirements & Maersk Enterprise QMS.
• Ensure compliance with all applicable tobacco industry regulations, health and safety standards, and company policies.
• Conduct regular audits, inspections, and risk assessments across warehouse operations.

Customer & Stakeholder Management

• Act as the primary quality liaison for tobacco customers, ensuring service-level agreements and quality KPIs are consistently met.
• Address and resolve customer complaints, non-conformances, and quality-related issues in a timely manner.
• Prepare and present quality performance reports to customers and senior management.

​​​​​​​Process Improvement

• Identify opportunities to enhance warehouse processes, reduce errors, and improve product handling.
• Lead root cause analysis and corrective/preventive action initiatives.
• Drive continuous improvement projects to strengthen operational excellence.

​​​​​​​Team Leadership & Training

• Train and mentor warehouse staff on quality standards, compliance requirements, and best practices.
• Foster a culture of accountability, accuracy, and continuous improvement.
• Collaborate with operations and safety teams to ensure integrated quality and compliance practices.
• Collaborate with IMEA Regional Quality Team to support implementation of Enterprise QMS and any global Quality Programs/initiatives.

WHO WE ARE LOOKING FOR

Someone with:

• Relevant qualifications in Quality Management, Supply Chain, Logistics, or a related field (preferred).
• Proven experience in quality management within warehousing, logistics, or FMCG sectors; experience with tobacco customers is highly advantageous.
• Strong knowledge of quality management systems (QMS), regulatory compliance, and audit processes.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong communication and stakeholder management abilities.
• Certification in ISO 9001 standard, Six Sigma, or similar quality frameworks is a plus.

What We Offer

• A pivotal role in ensuring quality excellence for high-profile FMCG customers.
• A collaborative and professional work environment.
• Opportunities for professional growth and development.