Active Jobs at Maersk Line

Key deliverables and outputs:

Daily operations management

• Daily planning of next day operations Management of customer order and vehicle requirements
• Management Vehicle bookings and Customer order planning.
• Dispatch procedure
• Delivery procedure
• Debrief procedure
• Returns procedure
• System application and maintenance (TMS) & other systems used with in the Transport department for dispatch or tracking daily operations and results.  
• Investigating process breach and provide a detailed report, Ownership of daily load planner, (i.e. follow up with Transport service provider for fleet numbers and ETA's and drivers’ details)
• Smooth functioning of the daily operations and any tasks and instructions assigned to you by a superior

Shunt Management

• Ensure that the pre-inspection trip sheet is completed at the beginning of each shift
• Ensure All shunt trucks are in a roadworthy condition prior to departure
• Report of faults to respective service providers Incident/Accident investigations conducted.
• Daily analysis of usage and usage reports and serviceability.
• Reporting of truck breakdowns as well as following up on truck serviceability.
• Ensuring vehicle are serviced and maintained in accordance with service intervals and safety standards.
• Shift Planning (Correct number of staff for the shift)

Customer Management   

• Ensure customer orders are attended too in a timely fashion. ensure collection and delivery info is recorded accurately and comprehensively with in TMS and relevant reports.
• Daily updates to customer on collection enroute and delivery confirmation. POD management and ensuring the POD is available on TMS and uploaded on completion of each delivery.  Customer support on queries and query management ISO and business management system.

TMS Management    

• Ensure customer orders are uploaded on to TMS for next day operations before 17:00 daily. Ensure load information is updated and kept up to date in TMS daily. Ensure POD.s are uploaded Daily on completion of every delivery.
• Following up on tracking events escalated by the control tower in a timely fashion. Ensure costings in the system per load is up to date for each load. Ensure drivers are captured in the system and drivers’ info is up to date.

Profit and loss

• Profit and Loss percentage mark up on each load and profitability targets Staff overtime Vehicle utilization General expenses (stationary usage etc.) Control of damages (at pint of loading, & driving incidents etc.)

People and staff management

• Staff Discipline Staff engagement (meetings, motivations etc.) Succession planning (admin + Blue collar) Wages queries Weekend Shift Planning (Correct number of staff for the shift)

Human resources

• Supervising of Load Planners

Maintenance Management

• System is maintained within your department/division. Weekly follow-ups with OPS Team (Ops Controller, Ops Supervisor, Ops Team Leader) on follow-up to completion of all maintenance issues to be completed on site.
• Set-up a weekly Maintenance Meeting (Site: Fleet and Operations) and take minutes Ad hoc tasks as required ISO 9001-2015 knowledge & commitment

Any other duties or ad hock tasks

• As requested by Supervisor/Team Leader/Management/Executive. 
• Continuous improvement of skills, knowledge & service delivery.
• Fulfil any tasks requested

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KEY RESPONSIBILITIES:

Quality Assurance & Compliance

• Develop, implement, and maintain quality management systems aligned with customer, regulatory requirements & Maersk Enterprise QMS.
• Ensure compliance with all applicable tobacco industry regulations, health and safety standards, and company policies.
• Conduct regular audits, inspections, and risk assessments across warehouse operations.

Customer & Stakeholder Management

• Act as the primary quality liaison for tobacco customers, ensuring service-level agreements and quality KPIs are consistently met.
• Address and resolve customer complaints, non-conformances, and quality-related issues in a timely manner.
• Prepare and present quality performance reports to customers and senior management.

​​​​​​​Process Improvement

• Identify opportunities to enhance warehouse processes, reduce errors, and improve product handling.
• Lead root cause analysis and corrective/preventive action initiatives.
• Drive continuous improvement projects to strengthen operational excellence.

​​​​​​​Team Leadership & Training

• Train and mentor warehouse staff on quality standards, compliance requirements, and best practices.
• Foster a culture of accountability, accuracy, and continuous improvement.
• Collaborate with operations and safety teams to ensure integrated quality and compliance practices.
• Collaborate with IMEA Regional Quality Team to support implementation of Enterprise QMS and any global Quality Programs/initiatives.

WHO WE ARE LOOKING FOR

Someone with:

• Relevant qualifications in Quality Management, Supply Chain, Logistics, or a related field (preferred).
• Proven experience in quality management within warehousing, logistics, or FMCG sectors; experience with tobacco customers is highly advantageous.
• Strong knowledge of quality management systems (QMS), regulatory compliance, and audit processes.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong communication and stakeholder management abilities.
• Certification in ISO 9001 standard, Six Sigma, or similar quality frameworks is a plus.

What We Offer

• A pivotal role in ensuring quality excellence for high-profile FMCG customers.
• A collaborative and professional work environment.
• Opportunities for professional growth and development.

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Key Responsibilities

• Provide direct leadership and structured management, strengthening already mature teams while actively developing professionalism, responsiveness, and accountability where needed.
• Ensure performance management, coaching, and talent development to uplift team capability and engagement.
• Oversee exception handling at a shipment level to minimize customer impact.
• Partner with Planning teams on market updates, seasonality, and customer solutions.
• Collaborate with CX, terminals, and service planning on longstanding cargo and fluidity of operations.
• Drive cost-conscious practices through waste reduction and process optimization.
• Ensure contingency communication and a structural engagement plan with Areas.
• Maintain a high-quality standard operating model and team performance.
• Act as a key link between inland and ocean operations, connecting daily execution to upstream improvements.

Success Measures

• Customer Outcomes (Ocean Delivery Promise, NPS, case resolution/ISR turn time).
• Behavioral cost and service delivery performance.
• Priority handling and longstanding cargo management.
• Leadership, team engagement, and talent development.

​​​​​​​Who We’re Looking For

• At least 5 years’ experience managing teams with varied levels of experience through effective direction, feedback, and coaching.
• Minimum 1 – 2 years’ relevant experience in shipping or logistics.
• Strong customer focus with problem-solving and solution orientation.
• Excellent stakeholder management and cross-functional collaboration skills.
• Ability to reduce waste, drive process improvements, and deliver sustainable results.
• Transformative mindset with a passion for operational excellence.
• Able to adapt leadership style to suit cultural differences and drive culture change by embedding ownership and accountability.