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  • Posted: Oct 17, 2025
    Deadline: Not specified
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  • Maersk Line is the world’s largest container shipping company, known for reliable, flexible and eco-efficient services. We provide ocean transportation in all parts of the world. We serve our customers through 306 offices in 114 countries. We employ 7,600 seafarers and 21,600 land-based employees and operate 639 container vessels. We market our services t...
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    Ocean Care Manager – IMEA

    Key Responsibilities

    • Provide direct leadership and structured management, strengthening already mature teams while actively developing professionalism, responsiveness, and accountability where needed.
    • Ensure performance management, coaching, and talent development to uplift team capability and engagement.
    • Oversee exception handling at a shipment level to minimize customer impact.
    • Partner with Planning teams on market updates, seasonality, and customer solutions.
    • Collaborate with CX, terminals, and service planning on longstanding cargo and fluidity of operations.
    • Drive cost-conscious practices through waste reduction and process optimization.
    • Ensure contingency communication and a structural engagement plan with Areas.
    • Maintain a high-quality standard operating model and team performance.
    • Act as a key link between inland and ocean operations, connecting daily execution to upstream improvements.

    Success Measures

    • Customer Outcomes (Ocean Delivery Promise, NPS, case resolution/ISR turn time).
    • Behavioral cost and service delivery performance.
    • Priority handling and longstanding cargo management.
    • Leadership, team engagement, and talent development.

    ​​​​​​​Who We’re Looking For

    • At least 5 years’ experience managing teams with varied levels of experience through effective direction, feedback, and coaching.
    • Minimum 1 – 2 years’ relevant experience in shipping or logistics.
    • Strong customer focus with problem-solving and solution orientation.
    • Excellent stakeholder management and cross-functional collaboration skills.
    • Ability to reduce waste, drive process improvements, and deliver sustainable results.
    • Transformative mindset with a passion for operational excellence.
    • Able to adapt leadership style to suit cultural differences and drive culture change by embedding ownership and accountability.

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to Maersk Line on www.maersk.com to apply

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