The CIPC does registration of companies, co-operatives and intellectual property rights (trade marks, patents, designs and copyright) and maintenance thereof.
Disclosure of Information on its business registers.
Provide strategic leadership for Corporate Services to enable organisational agility, client engagement, human capital, and digital-first service delivery aligned to CIPC strategy. Drive excellence in governance, facilities management, security, partnerships, and workforce transformation to ensure efficient public service delivery and compliance with CIPC’s mandate.
Key performance areas:
To provide strategic vision and leadership to the group and to ensure alignment with the organisational strategy
To participate in executive decision-making and corporate governance processes
To ensure operational coherence and consistency across different divisions in the group
Strategically direct and monitor operational performance and the maintenance and improvement of service delivery standards across divisions within the group
To co-ordinate and manage relevant stakeholder interactions and fora and to present mandated positions.
To oversee and direct strategic and business planning and budgeting for the group and to present the group strategic and business plan in the Commission strategy and planning sessions
Manage digital transformation/service delivery initiatives, including automation and integration of service platforms
Manage client engagement functions to ensure efficient and responsive public service delivery
Oversee operations of the CIPC Call Centre and Service Centres to maintain service standards
Direct and manage the Disclosure function to ensure compliance and the timely provision of information
Develop and maintain strategic partnerships to enhance service accessibility and collaboration
Manage facilities and security to ensure safe, efficient, and customer-friendly environments
Drive organisational design and culture change for agility and innovation
Lead workforce development programs: Internships, learnerships, and reskilling initiatives
Design and manage hybrid work models and employee wellness programs
To ensure the proper administration, governance and risk management of the group
Competencies
Client Engagement and Service Excellence.
Human Capital Management inclusive of Organised Labour Negotiations and consultations
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