Transport Supervisor at Maersk Line

Key deliverables and outputs:

Daily operations management

• Daily planning of next day operations Management of customer order and vehicle requirements
• Management Vehicle bookings and Customer order planning.
• Dispatch procedure
• Delivery procedure
• Debrief procedure
• Returns procedure
• System application and maintenance (TMS) & other systems used with in the Transport department for dispatch or tracking daily operations and results.  
• Investigating process breach and provide a detailed report, Ownership of daily load planner, (i.e. follow up with Transport service provider for fleet numbers and ETA's and drivers’ details)
• Smooth functioning of the daily operations and any tasks and instructions assigned to you by a superior

Shunt Management

• Ensure that the pre-inspection trip sheet is completed at the beginning of each shift
• Ensure All shunt trucks are in a roadworthy condition prior to departure
• Report of faults to respective service providers Incident/Accident investigations conducted.
• Daily analysis of usage and usage reports and serviceability.
• Reporting of truck breakdowns as well as following up on truck serviceability.
• Ensuring vehicle are serviced and maintained in accordance with service intervals and safety standards.
• Shift Planning (Correct number of staff for the shift)

Customer Management   

• Ensure customer orders are attended too in a timely fashion. ensure collection and delivery info is recorded accurately and comprehensively with in TMS and relevant reports.
• Daily updates to customer on collection enroute and delivery confirmation. POD management and ensuring the POD is available on TMS and uploaded on completion of each delivery.  Customer support on queries and query management ISO and business management system.

TMS Management    

• Ensure customer orders are uploaded on to TMS for next day operations before 17:00 daily. Ensure load information is updated and kept up to date in TMS daily. Ensure POD.s are uploaded Daily on completion of every delivery.
• Following up on tracking events escalated by the control tower in a timely fashion. Ensure costings in the system per load is up to date for each load. Ensure drivers are captured in the system and drivers’ info is up to date.

Profit and loss

• Profit and Loss percentage mark up on each load and profitability targets Staff overtime Vehicle utilization General expenses (stationary usage etc.) Control of damages (at pint of loading, & driving incidents etc.)

People and staff management

• Staff Discipline Staff engagement (meetings, motivations etc.) Succession planning (admin + Blue collar) Wages queries Weekend Shift Planning (Correct number of staff for the shift)

Human resources

• Supervising of Load Planners

Maintenance Management

• System is maintained within your department/division. Weekly follow-ups with OPS Team (Ops Controller, Ops Supervisor, Ops Team Leader) on follow-up to completion of all maintenance issues to be completed on site.
• Set-up a weekly Maintenance Meeting (Site: Fleet and Operations) and take minutes Ad hoc tasks as required ISO 9001-2015 knowledge & commitment

Any other duties or ad hock tasks

• As requested by Supervisor/Team Leader/Management/Executive. 
• Continuous improvement of skills, knowledge & service delivery.
• Fulfil any tasks requested