Quality Officer at CHEP

Function/Department : Quality

Position Title & Location :  Quality Officer, Cornubia

Position Purpose :

The primary purpose of the role is to promote a quality culture, support the Quality management system through monitoring at Service Centres via product and process audits. Provide support to customers in the resolution of all Quality related issues.

Major/Key Accountabilities :

• Conduct Supplier assessments for New Suppliers and carry out Product Quality Audits on current Suppliers; and report on findings.

• Ensure Customer visits are carried out and communication to Customer is performed on Customer product Quality complaint investigations, ensuring effective close out of Complaints to increase Customer Satisfaction and improved NPS scores.

• Lead Product Audits on selected Products at Service Centres as per Audit Plan, report results and advise recommendations for improvement where required.

• Take ownership of identified Quality Projects/tasks as allocated within the Quality Department.

• Identify and own Process Improvements in the inspection, repair, handling and storage activities of the Service Centres, focused on delivering consistent Product Quality to meet Customer expectations.

• Co-ordinating Product Testing and R&D functions for New Product Introductions and product improvements.

• Develop/revise Product Quality Standards as and when required by the business on New/current Products.Compile written Quality documentation (SOPs and Work Instructions) for New and existing Products.

Scope :

• SSA        

• Customer Facing: Product Complaint Handing

• Supplier Facing: Supplier Quality Assurance

• Internal - Business Areas: Pallets, Automotive, RPC, Bins

Challenges :

• Auditing within a diverse culture in SSA

• Dealing with different views & opinions across different levels of Management

• Multiple sites to audit accurately within specified time for the region – extensive travel

• Needs to interact and work closely with staff at Service Centres

• Works partially by remote control with limited access to Manager

Qualifications :

Essential

• Engineering/Quality Qualification – NQF7

• Certificate in Quality Auditing

• TQM Certificate

Desirable

• Quality Assurance-City and Guilds

• Six Sigma Certification

• SME ISO9000, Quality Management Systems

Experience :

• Good Understanding & Auditing in an ISO 9001 environment

• Minimum of 5 years' experience working in operational processes and utilising quality systems (e.g. Six Sigma, TQM, ISO, etc.)

• Proven communication abilities and skills

• Dealing with Customers, Handling customer complaints with appropriate levels of responses to Customers

• Report writing and presentation skills at an advanced level

• Highly organised with a flexible, pro-active, self-motivated and persistent approach.

• Excellent communication and interpersonal skills.

• Good organisational ability and time management skills.

• Good understanding of Food Safety Principles

Skills and Knowledge :

• PowerPoint

• Excel

• Accuracy, numeracy, computer literacy, attention to detail