Quality Specialist: QMS at Tiger Brands

Job Description
THE JOB AT A GLANCE

• You will be responsible for the implementation and maintenance of QMS in Tiger Factories and warehouses.

Responsibilities

WHAT YOU WILL DO

• Document control: Design, implement, manage and review document control system; Develop and provide training
• Record keeping: Design, implement, manage and review record control management system; Develop and provide training
• Complaint management: Design, implement, maintain and improve systems for the effective management of market place feedback; Drive continuous improvement projects to reduce and prevent complaints; Develop and execute complaints management training; Engage with outsourced manufacturing units to provide feedback and manage customer complaints
• Incident management: Design, implement, monitor and improve process for the effective management of market place incidents; Drive continuous improvement projects to prevent incidents; Develop and execute incident management
• Traceability: Design, develop, implement, test and review the adequacy of the traceability system from farm to fork; Improve the traceability process through continuous improvement projects; Develop and execute traceability training
• Auditing: Plan, lead and review internal audits; Drive action plans for improvement; Develop and execute internal audit training; Manage and review external audit corrective action plans including the design of new procedures and templates
• Non-conformance management: Design, implement, review and drive the non-conformance management process; Prevent and reduce non-conformances through continuous improvement projects; Develop and execute training
• SOP and work instructions: Develop, implement, review and maintain the SOP’s and WI for management process and business processes eg. Financial stock take, movement of product between sites for further processing (eg. Jubes and jelly tots) and change control procedures; Execute training
• Risk assessment: Develop risk assessments from food safety, quality, risk and environmental perspectives
• Certification: Ensure certificate of acceptability is updated whenever there is a change in leadership with the regulatory bodies including the Department of Health and including Halaal and Kosher certification is renewed annually;
• HACCP: Ensure HACCP studies are executed for all new raw materials and changes in raw material vendors to ensure compliance with certification for Halaal and Kosher purposes
• Exports: Ensure compliance with FDA regulations for export of products to the USA
• Warehouse inspections: Tend to request from Go to Market Quality Manager to inspect product at various warehouses not limited to products of division
• FSSC 22000 Version 5.1 changes: Implement and train on the changes to FSSC regulations to maintain certification with focus on Culture and supplier management
• General: Excellent communication skills written and oral; Computer literate; Presentation skills; Excellent planning, organizing and execution skills; Delegating responsibilities; Result orientated; Effective employee relation skills; Ability to work under pressure; Integrity and credibility; Willing to deliver as per operational requirement; Be self-motivated and able to work without supervision; Monitor and comply with safety rules and regulations

WHAT WILL YOU BE MEASURED ON

• Audit Findings
• Sub-ordinate and personal development
• Customer complaints
• Certifications awarded

Qualifications
WHAT YOU'LL BRING TO THE TABLE

Key Professional Competencies

• Core knowledge – Ability to visualise end state, articulate and translate the change vision for the division/team, develop win-win propositions with external partners; Ability to provide timely feedback to the project team; Drive and desire to meet and exceed expectations of management; Ability to motivate and inspire a team to buy in and become engaged in the project's success

Key foundational competencies

• Academic – Bachelor Degree, or equivalent qualification in natural science / engineering; TQM or Quality qualification advantageous; Continuous improvement methodologies (TPM/WCM/Lean); Sound working knowledge of the MS office suite (Outlook; PowerPoint, Excel)
• Leadership – Owning it! Influencing others, driving long-term results; managing change, thinking innovation, organization awareness, holding people accountable, Develop self and others.
• Personal Effectiveness – Role model the Tiger values and act as a positive role model for quality, Ability to develop and spread trust at all levels by empowering others, High energy and resilience

Experience

• Function –minimum 3 years’ experience in quality and manufacturing; minimum 2 years leadership role, experience in managing internal and external audits, strong communication skills, familiarity with project management approaches
• Industry – FMCG food manufacturing