We are Africa’s thought leader in world-class sustainable building solutions. Our goal is to positively and meaningfully impact the economy, together with the makers, developers and creators who wish to make their mark on African soil. We believe a building is a story about purposeful creation and human flourishing and our dream is to bring this to life.
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To manage the quality processes and claims from customers. Be able to follow and execute claims from customers on SAP. Implement actions and processes to reduce claims from customers. Implement corrective actions.
Action claims against suppliers and implement systems to handle supplier claims on SAP
Manage and maintain detailed - Claims register for Customers
Manage and maintain detailed claims register for suppliers.
Maintain and understand customer specific requirements.
To investigate failures at customers and complete reports on reason for failure, is it due to product or installation processes.
Inspection on roofs be able to work on heights and be able to walk on roofs.
To test material that has failed at customers.
To send material for external testing to determine reasons for failure.
To liaise with Operations on failures and corrective actions.
Retrieve and test retention samples.
To liaise with Sales team on immediate and long-term actions on resolutions for claims.
To set up supplier meetings and document minutes
To assist SCM on quality requirements to Suppliers on SLA
Requirements
Minimum
Diploma in Mechanical or Industrial Engineering
Knowledge of Coil processing and forming – Roof installation and on-site profiling.
Must be able to work at heights and be able to travel to sites.
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