South African Airways (SAA) began operations on 1 February 1934. SAA, is a leading carrier in Africa, serving regional destinations between Johannesburg and six African destinations - Accra, Kinshasa, Harare, Lusaka, Lagos, Mauritius and 2 domestic routes from Johannesburg to Cape Town and Durban. SAA is a member of the largest international airline network, Star Alliance.
Demonstrates an understanding of the GOCC’s strategy and plan relevant to own work outputs
Implements department strategy within own area of responsibility
Provides recommendations to support the implementation of the departmental strategy and action plans
Contributes to the budget management and containment of costs
Applies cost saving initiatives continuously
Adheres to Governance and Risk Management policies, processes and systems
Ensure co-ordination of all activities on the airside and play an active part in making the customers experience seamless
Proactively safeguard the airline aircraft and equipment
Facilitate relevant communication between stakeholders regarding the Airline service level standards to safe guard all customer interests
Report any defective or unserviceable equipment immediately
Proactively safeguard SAA aircraft and equipment
Ensure operational efficiency by enforcing all internal and external vendors to comply with all service levels standards safety and operational procedures
Actively track progress against action plans and flag any risks that may impact operations
Assess the impact of irregular operations and advise possible solutions to minimise impact on SAA schedule
Facilitate boarding and assist with double seating and seat changes on-board the flight
Ensure the boarding staff perform excess hand luggage duties at the aircraft
Co-ordinate baggage reconciliation, loading and off-loading and record any irregularities
Monitor all aspects of the flight handling process and determine service failure and delays information
Enforce compliance to loading and offloading instructions
Reconcile final passenger figures with loaded meals and cross reference
Obtain boarding clearance from the Senior Cabin Crew
Record incidents and accidents above and below the wing
Report any defective or unserviceable equipment immediately
Check service provider readiness in line the precision time schedule
Ensure the offloading process begins immediately and the steps or chute are positioned in the correct position and at the correct door
Minimise the impact of irregular operations and procedures on the daily schedule
To be the voice and eyes of the company on the ramp by rendering a professional and timeous service
Communicate via OCC in case the is a sick or injured passenger for medical staff to be called
Make sure that the aircraft cabin is properly cleaned and it is dressed according to SLA
Organise PAU/WCHR for passengers in case of late request
Ensure serviceable Ground Power or Chute Power is serviceable
Collect Ground Power Unit or Chute Power
Read voltage supplied by Ground Power Unit or Chute Power if compatible to the aircraft
Disconnect Ground Power Unit or Chute Power
Secure Ground Power unit or Chute Power cable Answer customer queries on-board regarding reservations, seats and tarmac transfers
Perform pre-departure checks (PDC) including critical safety
Coordinate safe engine start and aircraft push back
Report any observed damage to the crew, technical and OCC
Inspect the area should an air starter unit be required during engine start up pre and post departure
Inspect nose gear for signs of damage, unremoved ground lock pins and FOD; inspect main under carriage landing gear for unremoved chocks, signs of damage, unremoved down lock pins and FOD
Ensure the aircraft nose gear is correctly disabled (correct by-pass pin, steering switch or torque link disengaged and hydraulic depressurised by crew), any down lock pins found must be removed and reported immediately
Ensure tow-bar is securely connected to the nose gear and securely connected to the tractor, ensure that the tow-bar wheels are raised to clear the ground during pushback
Ensure that the passenger/ service doors are free from damage and closed fully closed with handles correctly stowed away; ensure that all cargo hold doors including any vents are fully closed and check for any damage if damaged, report to the crew and technical before push
Check all service panel latches to be fully fastened and fasten if not
Check and inspect for FOD around the engine
Ensure that the APU panels are closed
If the aircraft is fitted with brake setting indicators, confirm that the appropriate light is illuminated or extinguished as applicable to aircraft type
Monitor shear pin, if it fails during aircraft movement, stop pushback and have the tractor driver apply park brake
Inform crew of any fuel leaks spotted on the engine cowl. If it happens on engine start ask crew to abort engine start
Qualifications & Experience
Grade 12 essential (a pass in Mathematics will be an advantage)
A 3-year Diploma or a relevant tertiary qualification at NQF level 6 will be and/or 4 years’ experience in an airline operational environment
Ground to flight deck communication (headset)
Aircraft Weight and Balance, current on Dangerous Goods group C and Radio Telephony, AVOP and Passenger Handling
Must have a valid drivers’ licence (minimum code 8)
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