New Jobs at South African Airways (SAA)

Principal Accountabilities

• Demonstrates an understanding of the Global Operations Control Centre strategy and plan relevant to own work outputs
• Implements department strategy within own area of responsibility
• Provides recommendations to support the implementation of the departmental strategy and plan
• Contributes to the budget management and containment of costs
• Applies cost saving initiatives continuously
• Provides recommendations on profitability
• Adheres to Governance and Risk Management policies, processes and systems
• Ensure that weight and balance conditions on the aircraft are correct and within the aircraft type limits
• Ensure that the aircraft is loaded in accordance with carrier regulations in general and the loading instruction for the flight in particular
• Prepare and Produce load plan, ensuring that the aircraft is loaded in accordance with the load plan
• Ensure that special loads are planned according to restrictions max quantities, separation and segregation requirements
• Ensure that hold maxima are not exceeded and balance conditions is within safety limits
• Ensure that balance calculations are performed correctly and that conditions of loaded aircraft are within prescribed limits
• Load aircraft to its maximum capacity and within the safe limits
• Calculate the number of baggage containers per class of travel on all wide bodied aircrafts
• Make provision for transfer baggage containers if applicable
• Create a sort container on specific aircraft and routes
• Restrict zero fuel weight on all direct flights as requested FDC and flight dispatch
• Ensure that the load plan instructions correspond with the load sheet; produce and certify load sheet
• Plan uplift/ discharge load for ready accessibility
• Ensure that flight files are completed according to daily roster
• Ensure that flight information is updated e.g. who the departure controller is dealing with, all contact numbers etc.
• Ensure that the configuration in departure control system correspond with the configuration in reservations and the weight and balance manual
• Check that the correct basic/ dry operating weight and index is used according to aircraft type, version, number of crew, travelling technician, aircraft spares and pantry codes, portable water
• Create service weight for aircraft spares if applicable
• Change cargo allotment to zero to supply cargo with maximum weight for cargo sales
• Generate final cargo offer to cargo section for cargo sales
• Advice baggage section on the number of container and types to be utilised on the flight
• Assist outstations with trouble shooting on load sheets
• Advice flight dispatch on estimate zero fuel weight
• Provide Captain with load sheet with the correct passenger information and take off data for a safe and on time take-off and landing
• Ensure communications with loading supervisor w.r.t loading of A/C as well with FDC w.r.t. any Weight and Balance matters
• Contract onto the Team Based Performance Scorecards and track progress against contracted objectives Airline (formulate reports)
• Ensure that the information on the load sheet corresponds with the actual load on the aircraft, passengers and fuel included
• Ensure information on the LIR and LS corresponds with the aircraft registration
• Ensure Centralised Load Control function is fulfilled accordingly
• Ensure Centralised Load Control email and printer information is updated on FM
• Attend the agreed on training as per PDP
• Provide on-the-job training

Qualifications & Experience

• Grade 12 or NQF Level 4 with a pass in Mathematics
• A 3-year Diploma is essential or a relevant qualification at NQF level 6 and / or 4 years in the Airline Operations environment
• Aircraft Weight and Balance, Current on Dangerous Goods Group C, AVOP, Radio Telephony, Amadeus (FM and CM)
• At least 1 – 2 years’ experience in Departure Control environment

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Principal Accountabilities

• Demonstrates an understanding of the GOCC’s strategy and plan relevant to own work outputs
• Implements department strategy within own area of responsibility
• Provides recommendations to support the implementation of the departmental strategy and action plans
• Contributes to the budget management and containment of costs
• Applies cost saving initiatives continuously
• Adheres to Governance and Risk Management policies, processes and systems
• Ensure co-ordination of all activities on the airside and play an active part in making the customers experience seamless
• Proactively safeguard the airline aircraft and equipment
• Facilitate relevant communication between stakeholders regarding the Airline service level standards to safe guard all customer interests
• Report any defective or unserviceable equipment immediately
• Proactively safeguard SAA aircraft and equipment
• Ensure operational efficiency by enforcing all internal and external vendors to comply with all service levels standards safety and operational procedures
• Actively track progress against action plans and flag any risks that may impact operations
• Assess the impact of irregular operations and advise possible solutions to minimise impact on SAA schedule
• Facilitate boarding and assist with double seating and seat changes on-board the flight
• Ensure the boarding staff perform excess hand luggage duties at the aircraft
• Co-ordinate baggage reconciliation, loading and off-loading and record any irregularities
• Monitor all aspects of the flight handling process and determine service failure and delays information
• Enforce compliance to loading and offloading instructions
• Reconcile final passenger figures with loaded meals and cross reference
• Obtain boarding clearance from the Senior Cabin Crew
• Record incidents and accidents above and below the wing
• Report any defective or unserviceable equipment immediately
• Check service provider readiness in line the precision time schedule
• Ensure the offloading process begins immediately and the steps or chute are positioned in the correct position and at the correct door
• Minimise the impact of irregular operations and procedures on the daily schedule
• To be the voice and eyes of the company on the ramp by rendering a professional and timeous service
• Communicate via OCC in case the is a sick or injured passenger for medical staff to be called
• Make sure that the aircraft cabin is properly cleaned and it is dressed according to SLA
• Organise PAU/WCHR for passengers in case of late request
• Ensure serviceable Ground Power or Chute Power is serviceable
• Collect Ground Power Unit or Chute Power
• Read voltage supplied by Ground Power Unit or Chute Power if compatible to the aircraft
• Disconnect Ground Power Unit or Chute Power
• Secure Ground Power unit or Chute Power cable Answer customer queries on-board regarding reservations, seats and tarmac transfers
• Perform pre-departure checks (PDC) including critical safety
• Coordinate safe engine start and aircraft push back
• Report any observed damage to the crew, technical and OCC
• Inspect the area should an air starter unit be required during engine start up pre and post departure
• Inspect nose gear for signs of damage, unremoved ground lock pins and FOD; inspect main under carriage landing gear for unremoved chocks, signs of damage, unremoved down lock pins and FOD
• Ensure the aircraft nose gear is correctly disabled (correct by-pass pin, steering switch or torque link disengaged and hydraulic depressurised by crew), any down lock pins found must be removed and reported immediately
• Ensure tow-bar is securely connected to the nose gear and securely connected to the tractor, ensure that the tow-bar wheels are raised to clear the ground during pushback
• Ensure that the passenger/ service doors are free from damage and closed fully closed with handles correctly stowed away; ensure that all cargo hold doors including any vents are fully closed and check for any damage if damaged, report to the crew and technical before push
• Check all service panel latches to be fully fastened and fasten if not
• Check and inspect for FOD around the engine
• Ensure that the APU panels are closed
• If the aircraft is fitted with brake setting indicators, confirm that the appropriate light is illuminated or extinguished as applicable to aircraft type
• Monitor shear pin, if it fails during aircraft movement, stop pushback and have the tractor driver apply park brake
• Inform crew of any fuel leaks spotted on the engine cowl. If it happens on engine start ask crew to abort engine start

Qualifications & Experience

• Grade 12 essential (a pass in Mathematics will be an advantage)
• A 3-year Diploma or a relevant tertiary qualification at NQF level 6 will be and/or 4 years’ experience in an airline operational environment
• Ground to flight deck communication (headset)
• Aircraft Weight and Balance, current on Dangerous Goods group C and Radio Telephony, AVOP and Passenger Handling
• Must have a valid drivers’ licence (minimum code 8)