Rates Manager at DHL Supply Chain

In this Rates Manager position

• You will ensure appropriate knowledge and maintenance of rate management within the team.
• You will liaise with Regional and Global for best practises for all billing experts and rates.
• You will be loading all the landside charges for AFR & OFR suppliers in CW1.
• You will manage the RTC’s for the rates structure.
• You will manage the linking of local accounts to the Global customer (GC) accounts for South Africa.
• You will generate rate increases (GRI) for AFR and OFR annually.
• You will troubleshoot and provide support to the billing team.
• You will load quotes for all shipments for various Legal entities within South Africa.
• You will work closely with Global Service Centre (GSC) for prime rates (AFR, OFR, RFR) and fuel surcharges (AFR) when they fluctuate.
• You will work closely with all products / departments to ensure correct rates are loaded in the system.
• You will support all product / departments when queries related to rates are raised.
• You will establish a course of action and a sequence of steps to ensure that activities and objectives are efficiently achieved.
• You will ensure rates management process is documented and communicated to business.
• You will lead Training and Support rates super users for all departments.
• You will review and distribute User Releases / Helpful hints and training manuals to Super / End users where necessary.
• You will develop a culture of quality, service excellence and continuous improvement.
• You will initiate improvement opportunities using the First-Choice tools.
• You will identify training needs and opportunities to develop highly skilled resources.
• You will develop a high-performance service culture for potential resources.
• You will manage the allocation of Job tasks and duties to potential resources to achieve the Global, Regional and Country objectives and targets. 

Now, here’s what we need from you

• 5 or more years’ experience required within a Freight Forwarding environment.
• 3 - 5 years’ experience in Rates Management.
• 4 or more years’ experience of End-User Training.
• Must have a matric
• Business degree or equivalent.
• Cargowise Super-User Certification