Barloworld Equipment is the Southern African dealer for Cat Earthmoving Equipment, with operations in South Africa, Lesotho, Swaziland, Namibia, Angola, Botswana, Zambia, Mozambique and joint ventures in the Democratic Republic of Congo. Barloworld Equipment also holds full ownership of the main dealership on the Iberian peninsular and has recently completed...
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Readvertisement Service Supervisor Field Service Global Grade 10 - Phalaborwa
Ensure the service work is carried out in compliance with the quality standards and original equipment manufacturer guidelines.
Apply warranty policies and procedures including warranty decisions and service warranty investigations.
Resolve internal customer queries.
Manage and arrange on site repairs on the Equipment.
Manage the component warranty claims.
Ensure effective communication between team and management.
Reporting of team KPI’s and prospects.
Qualification, Experience and Competencies
Matric and qualified artisan [ Mechanic in relevant trade (e.g. Diesel Mechanic / Earthmoving Equipment Mechanic) with minimum five years post-apprentice / learnership experience]
Sound MS Office knowledge (SAP; CRM; SIS & ET experience will be an advantage)
Code 10 driver’s license
Sound business communication and presentation skills
Good working knowledge of the Minerals Act/Mine health and Safety Act (with sound knowledge of safety rules and regulations)
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