We are Huntswood. The people who put partnership first. A trusted team with the insight, expertise, and pace to create better outcomes for our clients, their customers, and the communities they are a part of.
We deliver resourcing, outsourcing and advisory services from complaints to customer service, remediation to resilience – bringing together the pe...
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The purpose of this role is to ensure that work schedules are adhered to and that performance KPI's and NET FTE requirements are met by real time and intraday management of resources.
Job Responsibilities:
Drive increased and sustained levels of productivity in the team.
Through reporting, engaging with leaders, and direct engagement with the team, drive appropriate levels of efficiency.
Intraday scheduling of offline activity for the coaching and training of advisors.
Ensure all reporting and insight is detailed, accurate and meets business requirements.
Job Requirements:
National Senior Certificate – Grade 12 or equivalent qualification
Experience within the BPO Industry
Relevant Tertiary qualification preferred
Required Skills:
Advanced report writing skills (proficiency in MS Excel)
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