Reception Administrator at Mediclinic

MAIN PURPOSE OF JOB

• To assist patients in all aspects of admissions and discharges in a professional manner; preventing operational and financial risks to the organisation and exceeding client expectations.

KEY RESPONSIBILITY AREAS

• Ensure admissions (including pre-admissions / bookings) are captured and processed as per procedure
• Identify and prevent financial risks by adhering to policies and procedures
• Ensure an effective discharge process as per the Patient Administration Manual
• Maintain patient confidentiality

REQUIRED EDUCATION

ESSENTIAL EDUCATION: Grade 12 or equivalent

DESIRED EDUCATION: None 

REQUIRED EXPERIENCE

ESSENTIAL MINIMUM EXPERIENCE: None 

DESIRED EXPERIENCE: Reception administration experience; Experience in a private healthcare facility

REQUIRED JOB SKILLS AND KNOWLEDGE

• Debtpack Enquiry application (Check outstanding amounts if a patient is flagged as Blacklisted.)
• Admission; Bed functions; Preparation for next day and discharge processes
• Anatomy (including terminology)
• Hospitals switchboard systems
• Patient Administration policies and procedures (e.g. Patient Confidentiality; Cash Handling; Blacklisted patients; Bed Overrides; etc.)
• Patient admin programmes on the AS400 system
• Computer literate (Microsoft Office)
• ICD and CPT codes
• Medical Aid Schemes and the Private healthcare environment
• Workmans Compensation Act (WCA) processes; procedures and policies
• Emergency / Major Incident Protocol (e.g.. Fire; floods; robbery)
• Identifying possible financial risks (e.g. blacklisted patients; handling of patient valuables; etc.)

Closing date: 16/01/2026