Receptionist at Aramex South Africa

Purpose of the Job

• The Receptionist / Contact Center Executive serves as the first point of contact for Aramex customers and visitors, providing a welcoming and professional environment. This role is essential in ensuring smooth communication between departments and supporting daily administrative tasks, contributing to overall operational efficiency.

Job Description

• Answering all incoming calls within three rings
• Reporting of telephone system faults to the relevant supplier
• Printing of daily reports from the telephone management system
• Sorting of Company mail to the correct person\department
• Compiling the company mailbag
• Welcoming and announcing visitors to the correct person
• Distribution of messages to the correct person within the performance standard time
• Filing of reception documents
• Liaising with callers in a professional, courteous and respectful manner
• Updating the extension lists and distribution to all staff
• Allocating and programming of persons to extension numbers
• Liaising with service providers- quotes / maintenance
• Monthly grocery shopping
• Weekly stock take
• Liaising with maintenance team and ensuring all job functions executed
• Typical Queries – Track & Trace, bad address shipments, copy proof of deliveries and verbal delivery details
• Proficient in Excel reporting, including reparation of daily SLA report
• Retrieve the Daily Collection Report by 15h00
• Update clients on any and all delays or discrepancies and reschedule collections as per client instructions.
• Handle the booking of IMPEX collections
• Arrange FTL requirements as needed
• Ensure Pre-alerts are communicated to the relevant Operational Delivery Branches

Job Requirements - Experience and Education

• Minimum requirement is a Matric (Grade 12)
• Strong communication skills – Excellent command of the English language
• Customer Centric Personality
• Computer Proficient