Receptionist (FTC) - SPARK Schools Support Office - 2026 at SPARK Schools

Purpose of Role:

• The purpose of the Support Office Receptionist and Administrator at SPARK is to focus on all Support Office Operations and handling service desk queries and activities in an efficient and professional manner, whilst meeting SPARK goals.

Requirements
Responsibilities:

Support Office reception:

• Welcoming all visitors to the Support Office
• Answering the SPARK main telephone line and ensuring all calls are routed or returned as required 
• Maintaining an accurate Support attendance register, visitors log and relevant visitor arrangements

Support Office operations:

• Managing the Support Office space, for example booking meeting rooms
• Planning in-house and offsite functions for SPARK Support
• Organizing refreshments and catering and setting up for functions
• Maintaining the SPARK Support Culture which includes Town Hall Meetings, SPARK Lite and other activities that bring teams together
• Assisting in the onboarding process for new hires
• Maintaining the Support Office supplies - tracking consumables, ensuring all supplies are available and limiting waste
• Completing periodic asset (furniture and equipment) counts
• Managing the Support Office budget, including reconciliations and recommending cost saving initiatives
• Managing the Support Office parking allocations and landlord relationships
• Contributing to the Generation and maintaining the policies for all office operations
• Managing the Support Office operations and hospitality team
• Managing the receipt and sending of courier parcels and deliveries
• Maintaining office operations, including logging tickets for required repairs and maintenance, overseeing renovations and maintenance projects, ensuring the building adheres to health and safety standards, and maintaining the security of the facility - tracking access
• Participating in committees, for example, the SHE committee
• Ensuring the Support Office is neat and tidy at all times - including all cupboards, store rooms and content displayed on the walls
• Booking travel, accommodation, car hire and transport for Support employees
• Attending to all queries that come through to various SPARK email accounts
• Providing ad hoc administrative support to the Exco and ManCo members (e.g. printing, reconciliations, research, ticket logging, typing)
• Managing overarching business calendars - for example tracking dates of school terms, events, functions, employee birthdays

Qualifications:

The ideal candidate will possess the following qualifications:

• Relevant Certification, Diploma or Degree in Office Administration/Operations
• 3 - 5 years experience in office administration and support services
• Clear Criminal record

Experience

• Proven work experience as a Receptionist, Front Office Representative or similar role
• Experience working in the Service industry.
• Administration

Skills and Mindset

• Hands-on experience with office equipment (e.g. fax machines and printers)
• Professional attitude and appearance
• Solid written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks
• Customer service attitude
• Excellent computer skills.

Qualities: 

• Grit:​ Persistence through challenges. 
• Excellence:​ A track record of high expectations personally and professionally. 
• Mission and Vision Alignment​: Understanding of and passion for the SPARK Schools mission to provide excellent education at an affordable cost. 
• Self­ Reflection: Finding the capacity to bring your best self to challenges and opportunities.