Receptionist - Houghton at SBV Services (Pty) Ltd.

Description

Reception and Guest management

• Receive visitors to the organisation, determine their needs and direct them accordingly.
• Receives and routes incoming calls and deals with telephone queries.
• Answer general queries and directs them to the relevant personnel or department.
• Coordinate all aspects of guest management in the building from access control, parking and arrange that requestor escort visitor to final destination points in the building.  
• Address all requirements of VIP guests to the individual hosting the guest.
• Coordinate client entertainment events at Support Office.
• Enhance customer service by addressing needs in a prompt, professional, friendly, and efficient manner.
• Organise refreshments for visitors who arrive early for their meetings (This person should make tea and coffee for the person should they arrive earlier)
• Register and track visitors to manage risk.
•  Responsible for the distribution of courier parcels to and from Support Office and business centres and ensures the details are captured correctly for tracking.
• Emailing Support Office and Branch lists to centres if requested.
• Ensure that the Support Office and centres contact lists are updated regularly.

Housekeeping and maintaining order in the reception area

• Maintain professional image of company
• Maintains security by following procedures
• Maintain general neatness and cleanliness of the reception area
• Ensure noise levels in reception area are kept to a minimum
• Ensure professional continuity of service in terms of Reception relievers.

Contribute to the organisation’s governance initiatives

• Subscribe and align to SBV Services' ISO 9001:2015 Quality Management Standards, ensuring the department’s processes and quality management system is at all times in compliance with the standard.
• Support SBV Services’ ESG journey, reporting on and managing the ESG requirements to ensure a positive reflection and outcome.

Live the organisation culture within one’s Centre  

• Live the department’s values while inspiring confidence and generating excitement, enthusiasm and commitment towards the mission. 

Provide leadership to employees within the organisation, creating a winning culture and high morale, lead as an Ambassador and Executor of Change  

• Act as a change champion in periods of change to ensure continuity to operations. 

Requirements

• 2 years’ experience as Receptionist
• Customer Service experience will be added advantage

Minimum Requirement: Education

• Grade 12