Regional Change Management Officer (Business Transformation) at UN Migration Agency (IOM)

Core Functions / Responsibilities:

• Lead change management activities in the Region by applying a structured methodology to support adoption of the changes required by the project or initiative.
• Build structured Change Management practices in the IOM Region.
• Develop line management and staff Change Management competencies through learning activities and involvement in the delivery of change.
• Ensure all proposed solutions and changes are fit-for-purpose and result from needs and solutions identified and analyzed at field levels.
• Conduct change impact and readiness assessments for significant changes in the Region, with a focus in 2023 on the implementation of IOM’s new ERP system.
• Facilitate and document impact and readiness assessments for significant changes in the Region.
• Report any risks and significant resistance to the BT Change Management Lead.
• In close consultation with the BT Change Management Lead and the Regional leadership, identify, develop and deliver strategies to engage all change stakeholders in the Region.
• Facilitate on-going update of and discussion with all stakeholders in the Region.
• Map stakeholder groups, develop, plan and deliver targeted initiatives to meaningfully involve stakeholders in the change, in particular in the implementation of IOM’s new ERP.
• Escalate significant resistance to the BT Change Management Lead.
• Oversee the delivery of the Region’s Change Action Plans and continuously monitor readiness progress and stakeholder engagement in the change.
• Coordinate and support communication efforts in the Region by contributing to or leading the design, development, delivery and management of key communications.
• Manage a range of communication tools to support the achievement of the Regional change goals, i.e. website content management, drafting of copy and newsletters, podcasts and videos.
• Contribute to global BT and internal Regional communications.
• Coordinate and support learning efforts by providing input, document requirements, and support the design, delivery and logistics of learning programs relating to the change in the Region.
• Work closely with BT’s Training and Adoption Team in Valencia, IOM’s Staff Development and Learning (SDL) Team in Geneva and Regional learning actors to ensure the delivery of learning programs to support change adoption.
• Coordinate and support the delivery of functional and system learning for IOM’s new ERP.
• When necessary, develop and deliver learning initiatives.
• Perform such other duties as may be assigned.

Required Qualifications and Experience:
Education

• Master’s degree in Education, Information Technology, Human Resources, Business
• Administration, Social Sciences, or a related field from an accredited academic institution with five years of relevant professional experience; or,
• University degree in the above fields with seven years of relevant professional experience; and,
• Professional certification in change management will be a distinct advantage.

Experience

• Experience in change management strategy development and execution at the international level, strongly preferred within the United Nations system; and,
• Experience developing learning and/or internal communications strategies strongly preferred.

Skills

• Expert on online training development and digital adoption tools; and,
• Advanced knowledge of Microsoft.

Languages

• IOM’s official languages are English, French, and Spanish.

Required Competencies:

• Values - all IOM staff members must abide by and demonstrate these five values:
• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators level 2

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.