Regional Customer Manager - Life Sciences MEA at DHL

In this Regional Customer Manager - Life Sciences MEA Position

• Maintain effective relationship with assigned portfolio by remaining informed about customers’ business priorities and needs within the region
• Deliver services and solutions to customer that meet budget, quality and agreed service level
• Drives/support development of new/innovation service or value creation as part of continuous development to meet customer’s needs
• To drive and manage profitable growth with the assigned customer
• Respond and solve customer enquiries/complaints in a timely and responsive manner
• Responsible for establishing customer profiles and customer needs
• Develop Customer Account Plan and/or Win Plan that can be adapted to meet customer needs and business fit
• Work with Product, Key account managers, Bid Management in the region to communicate and align customer account/win plan for RFIs / RFQs
• Close engagement with internal stakeholder by sharing customer’s buying behaviours and competitor’s intelligence
• Identify and develop relationship with Customer contacts, including but not limited to decision makers, coaches, gatekeepers.
• Work with third party service provider like packing company, carriers, truckers or shipping lines for special projects.
• Work with other DHL divisions for end-to-end supply chain solution design or cross BUs collaboration
• Work with countries and internal departments such as Products, VAS, Finance, First Choice, BPO, IT and Implementation to satisfy customers’ needs and make sure service is provided smoothly.
• Coach and work closely with virtual team - Key Account Managers (KAMs) and After Sales Managers (ASMs).
• Regular Performance Dialogue with Country KAMs or ASMs
• Conduct customer meeting/sales visits (potential & existing) and present company capabilities, value proposition and business fit.
• Identify and develop customer sales leads.
• Lead market profiling and customer/competitor research and analysis activities to understand and identify opportunities and challenges.
• Develop and/or communicate effective pricing strategies to drive profitable growth and volume
• Develop supply chain management solutions meeting customer needs.
• Develop customer development plan/win plan and drive the communication and alignment with relevant stakeholder in region and countries such as Product and Key Account Managers on strategy for RFQ’s/tenders/bids.
• Effectively drive monthly or quarterly business review with customer
• Overall responsible for achieving Customer business targets and KPIs. Drive KPI performance review with customer, together with Products
• Identify and drive continuous improvement or value creation opportunities with customer.  

Now, here is what we need from you!

• 5-7 years of solid experience in the logistics or forwarding industry of which at least 2 years is dealing with major accounts on a regional or global level
• Relevant experience in international supply chain especially will be an advantage
• Degree Holder, relevant post-graduate qualifications will be an advantage
• Computer skill knowledge like Word, Excel, PPT