Regional Fleet Manager (KZN Office) at Motus Holdings Limited

OBJECTIVES AND KEY TASKS.

Improved Profitability:-

• To ensure budget and sales objectives are met by continual weekly/monthly examination of the accounts to allow the necessary improvements and corrective actions to be taken where variations occur.

New Accounts:-

• To ensure that new business is continually sought and prospecting procedures are always maintained.

Existing Customer Accounts:-

• To ensure all new offers and model details are forwarded to existing customers with a view to future repeat business.

Customer Service and Satisfaction:-

• To improve the quality of customer service and retention by enhanced facilities, improved technical skills and current marketing methods.

Cost Control:-

• To maintain effective control of expenses in line with budget objectives.
• To examine weekly/monthly financial information to ensure all outstanding debts have been collected.

Liaison with Suppliers:-

• To keep in close touch with the manufacturer/distributor so as to be aware of all discounts and sales incentives.

LIMITS OF AUTHORITY

Capital Expenditure:-

• (State in full as agreed with Regional).

Personnel:-

• Recruitment and dismissal of staff within company policy.

Operational:-

• Authorisation to order stock for customer requirements in consultation with other Sales Managers and within Company policy. 

MAIN JOB FUNCTIONS

Staff:-

• To ensure performance standards are fully maintained.
• To ensure all allowable subsidies are claimed from manufacturer.
• To operate staff performance appraisal systems and ensure action is taken on the results.

Administration:-

• To ensure all clerical functions within the Department are carried out effectively.
• To progress customer orders from receipt to vehicle despatch.
• To maintain close liaison with the Customer.
• To maintain close liaison with the Vehicle Preparation Supervisor, Vehicle Sales Accountant and Sales Administration Supervisor.
• To update all records on receipt of manufacturers' information.
• To set up and administer a customer record and prospect system.
• To ensure filing system is adequate and up-to-date.
• To complete all paperwork promptly.
• To ensure viability of all customer quotations.

Communications:-

• Maintain effective liaison with all Dealer principals.
• Advise senior management of all new and lost business.
• To maintain direct liaison with manufacturers, suppliers and other representatives.
• To provide part exchange vehicle appraisal information to Sales Manager/Used Vehicle Manager and Sales Administration Department.
• To maintain continual contact with customers.
• To update customer records and ensure the highest possible degree of customer satisfaction.
• To ensure regular customer visits.

Marketing:-

• To plan, initiate and promote sales campaigns.
• To collaborate with Sales Department in establishing a system and method of ensuring all vehicle buyers/owners are introduced to After Sales Department and key personnel.
• To maintain up-to-date record of customer requirements.

Finance:- 

• To review Company policy with other managers.To review all pricing policies and fleet discounts.To monitor performance daily/weekly/monthly.
• To monitor all outstanding debtors and take requisite action.

Qualifications and Experience

• Must have at least 5 years experience as a Fleet Manager.
• Must have a credible Fleet data base.
• Tertiary qualification in line with the role (preferable)

Knowledge and experience of the motor industry.

• Ability in clerical work, administration, organisation, systems and financial administration.
• Up-to-date knowledge of vehicle finance legislation, consumer legislation and trade practices.
• Skills, experience and knowledge of modern business methods and financial controls.
• Essential to have good knowledge of potential customers and contacts with existing fleet users.
• In-depth knowledge of the product and of the competitors' products to enable sales objections to be overcome.