Transnet is the largest and most crucial part of the freight logistics chain that delivers goods to each and every South African. Transnet freight rail has approximately 38 000 employees, who are spread throughout the country. Transnet Limited, operating and controlling South Africa’s major transport infrastructure, is also responsible for ensuring that the country’s transport industries operate according to world-class standards. Transnet forms an integral part of the Southern African economy.
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Transnet Property is an Operating Division within Transnet, providing property services to other operating divisions as the custodian, and a centre of excellence within property management, and therefore needs to have an interface between entities. This role is intended to function in similar fashion to the Regional Manager: Portfolio Management in servicing internalclients by interfacing with other Support Service departments, e.g., Facilities Management, Finance Department, etc. The Regional Manager responsible for Key Accounts is a professional who combines their expertise in real estate, leasing, operations, and finance to oversee and optimize the performance of the regions’ internal key accounts/clients. The job entail building lasting relationships with major customers or ODs of Transnet Property with objective of retaining existing revenue and increase potential revenue. This would be achieved by providing excellent service to Transnet Property key customers, identifying new business opportunities from existing customers, etc. Attending all meetings that are necessary to provide support to the key customer. Should be able to manage multiple accounts without compromising service to any of them.
Position Outputs
Acting as the primary point of contact between the customer and internal teams
Building sustainable relationship with key customer that generate maximum revenue for Transnet Property
Ensure the resolution of any complaints coming from the customer, which could involve interaction with internal teams.
Ensure thorough understanding of the key customers’ needs and requirements and thus ensuring customised solutions for them.
While servicing the existing needs of the customers’ needs to constantly anticipate the changing and growing needs.
Annual negotiations of SLA to ensure that the scope is adopted with new needs thus ensuring meeting of deadlines
Compiling the required reports for the customer and for internal of Transnet property to ensure performance measurement of the account.
Needs to ensure the customer is billed for services rendered in line with the SLA between entities.
Qualifications and Experience
Relevant Degree / Advanced Diploma qualification (NQF 7) Advantageous: Transnet leadership development program Min 6 years’ relevant experience in a large enterprise of which at least 2 years at managerial level or specialist experience
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